Job Summary:
The Fire Service Manager is responsible for the management and development of operations, sales, and administration within a company's Service/Inspection Department. Where span of control is a consideration; the Service Manager will be assigned to a specific segment of a Fire Service Department, i.e. Portables, Sprinkler, Inspections, Fire Alarm, etc. Other responsibilities include providing strategic guidance, supervision, training, and leadership to a diverse workforce, specifically the Fire Technician/Inspector position.
Supervisory Responsibilities:
- Directly manages a team of employees.
- Responsible for hiring, coaching, developing, and managing performance for direct reports.
- Collaborates with the Sales Department on the development/delivery of proposals.
- Acts as the point of contact between assigned team and branch leadership.
Essential Job Functions:
- Assume full Profit and Loss accountability for the Service/Inspection department.
- Ensure effective planning and achievement of project long-term and short-term goals.
- Overall responsibility to ensure maximum level of engagement and performance of service personnel in accordance with applicable laws and the company's values.
- Ensure that adherence to established service departments, budget parameters, appropriate financial reports and regulatory requirements are met.
- Ensure development and maintenance of strong working relationships and close collaboration with Management, Customers, and other service and sales personnel for smooth implementation of activities.
- Build and develop partnerships that will grow the business within the industry marketplace.
- Execution management and oversight of the branches KPI results to include all aspects of coaching, managing, and leading team members.
- Performs other related duties as assigned.
Experience & Qualifications:
- Bachelor's degree in business administration or related field, preferred.
- Active Class B Portable Fire Extinguisher License.
- Professional certification in Fire Protection is required. (E.G. State License, NICET, CSA, NAFED, ICC)
- 3 or more years of experience in the B2B Services industry.
- 1 or more years of supervisory or management experience.
- Strong marketing and sales strategy development experience.
- Working knowledge of the fire protection industry.
- Ability to set and meet aggressive commitments to achieve business objectives.
- Ability to focus and prioritize in a fast-paced business environment.
- Ability to manage and lead staff to excellent performance.
- Ability to build strategic partnerships and possess a strong and positive history of growth within a market.
- Maintain a valid driver's license, auto insurance, and ability to pass a drug and background check.
Physical Requirements:
- Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.
- Must be able to lift up to 50 pounds at times.
- Must be able to operate a motor vehicle and travel when needed.
