Convergint Technologies

Fire Field Service Supervisor

Convergint Technologies$78K — $99K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in field service, project management, or engineering roles.
  • Valid NICET II certification and/or Denver CSA required.
  • Proficient in Microsoft Office Suite, including Outlook, Project, Excel, Word, and PowerPoint.
  • Strong financial analytical skills for effective cost control and reporting.
  • Experience managing resources related to technical systems, such as building automation or fire alarms.

Responsibilities

  • Promote a colleague-first culture by participating in the Recruit Awesome People program.
  • Ensure customer satisfaction by managing service commitments and operations effectively.
  • Supervise a team of specialists and coordinators in delivering high-quality service.
  • Manage costs, safety, and quality assurance in service delivery areas.
  • Drive the growth and delivery of service products in the local market.

Benefits

  • 10 company holidays and 13 days of paid time off, increasing with tenure.
  • Unique Fun & Laughter Day Off to promote workplace morale.
  • Comprehensive medical, dental, and vision plans offered.
  • Life insurance and disability benefits provided.
  • Wellness program to support health initiatives.
  • 401K matching plan to support long-term savings.
  • Tuition reimbursement for professional development.
  • Additional benefits including vehicle reimbursement and assistance program.
Full Job Description


What you'll do with "Our Training and Your Experience"

  • Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
  • Responsible for maximizing customer satisfaction by effectively executing all Convergint Technologies commitments on Customer Service Programs (CSPs), time and material, parts sales and other service duties.
  • This is a line position that is either field- or office-based and is responsible for the effective management of resources, costs, safety, quality assurance and customer satisfaction for the delivery and expansion of the existing service base.
  • Supervise Field Specialists, Service Specialists, Service Coordinators, and/or Inspectors in all aspects of service delivery.
  • The financial impact is measured in the growth and delivery of Service products in the local CTC market.
  • Performs other duties and responsibilities as requested or required.

What You'll Need
  • Leadership Orientation - Actively seeks ways in which to act as a role model - guide, develop and mentor others within the department.
  • Advanced financial analytical skills including cost control (e.g. gross margin calculations).
  • Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.
  • Developing project management experience in a technical environment (building automation systems, fire alarm systems, and/or electronic security systems).

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:
  • 10 Company Holidays and Paid Time Off starting at 13 days annually
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan or company vehicle
  • Corporate Social Responsibility Day
  • Cell phone reimbursement (if applicable)
  • Paid parental leave

Requirements:

Education: College degree, trade school or equivalent experience

Required Certification/License: NICET II, Denver CSA

Preferred Experience: (but not required):
  • 3-5 years of field service, project management or relevant engineering
  • Previous supervisory
  • Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare
  • Pikes Peak License
  • Familiarity with Edwards, EST3 / EST4
  • Common Knowledge of Fire Panels

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

The anticipated salary range for this position is $78,383 - $99,910 annually

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

This posting is expected to remain open until 10/9/26

About Convergint Technologies

Convergint Technologies is a global provider of security and fire alarm systems for commercial and industrial customers. The company was founded in 2001 and is headquartered in Bannockburn, Illinois. Convergint's services include design, installation, and maintenance of security systems, as well as integration with other building systems such as HVAC and lighting. The company serves a variety of industries, including healthcare, education, and government. Convergint is committed to providing innovative, reliable, and cost-effective solutions to its customers.
Learn more about Convergint Technologies
Size
5,000 employees
Industry
Founded
2001

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