Fire Alarm Service SupervisorAt Johnson Controls, we help customers protect people, property, and operations with reliable fire and life-safety solutions. In this role, you will lead the daily fire alarm service function, coordinate technicians and resources, and help ensure every job is completed safely, efficiently, and to a high standard.
Role OverviewThe Fire Alarm Service Supervisor is responsible for overseeing day-to-day service operations for the fire alarm team. You will provide leadership and support to service technicians, manage schedules and workload, respond to customer needs, and help drive quality, safety, and customer satisfaction across the department.
Key Responsibilities- Oversee daily fire alarm service operations, including scheduling, dispatching, workload assignments, and resource coordination.
- Provide leadership, coaching, direction, and support to service technicians to build productivity, accountability, teamwork, and professional growth.
- Monitor daily service activity to help ensure work is completed on time and customer commitments are met.
- Coordinate with customers, technicians, management, purchasing, warehouse, and internal departments to support timely service delivery and clear communication.
- Manage escalated customer concerns, service issues, and scheduling challenges in a professional and timely manner.
- Review work orders, service reports, completion records, and related documentation for accuracy, completeness, and compliance with company procedures.
- Promote a strong safety culture by ensuring employees follow company policies, PPE requirements, and safe work practices at all times.
- Identify unsafe conditions, job-site hazards, and safety concerns, and escalate issues when appropriate.
- Support compliance with applicable fire alarm codes, regulations, fire codes, NFPA standards, OSHA requirements, and customer-specific site requirements.
- Track service performance, productivity, callbacks, customer satisfaction, and other key operational indicators.
- Investigate customer complaints, service delays, safety incidents, and recurring issues, and help implement corrective actions.
- Assist with onboarding, training, performance evaluations, disciplinary matters, and ongoing employee development.
- Support staffing, manpower planning, vacation scheduling, overtime management, and daily resource allocation.
- Coordinate materials, tools, equipment, and department resources so technicians can complete assigned work effectively.
- Support departmental reporting, forecasting, budgeting, and operational planning as needed.
- Maintain professional relationships with employees, customers, contractors, and other business partners while reinforcing company standards for communication, appearance, documentation, and service.
How You Will Do It- Lead with accountability, safety, and integrity by setting clear expectations, monitoring progress, and following through on commitments.
- Stay close to the work by understanding field realities, customer priorities, and technician needs so you can remove obstacles quickly.
- Use candor and structured problem-solving to address service delays, callbacks, quality concerns, and recurring operational issues.
- Win as one team by working closely with dispatch, purchasing, warehouse, management, and field personnel to keep work flowing smoothly.
- Improve every day by looking for practical ways to strengthen service quality, productivity, documentation, and customer satisfaction.
Qualifications- Previous supervisory, leadership, or field operations experience, preferably in fire alarm, life safety, or related service operations.
- Experience coordinating employees, schedules, work assignments, or customer service activities.
- Strong organizational and time-management skills with the ability to prioritize multiple tasks in a changing environment.
- Excellent verbal and written communication skills.
- Strong customer service, problem-solving, and conflict-resolution abilities.
- Ability to coach, motivate, and hold employees accountable for performance and company expectations.
- Strong attention to detail and the ability to maintain accurate records and documentation.
- Ability to work effectively with customers, employees, management, contractors, and internal departments.
- Understanding of safety practices and the ability to promote compliance with company policies and site requirements.
- High school diploma or equivalent.
- Ability to work in office and customer-site environments and travel to service locations as required.
- Ability to occasionally work extended hours, evenings, weekends, or participate in an on-call rotation based on business needs.
Nice to Have- Additional education or management training.
- Experience in fire alarm, life safety, or other field service environments with customer-facing service responsibility.
- Familiarity with fire alarm code compliance, service documentation, and operational reporting.
Why Join Us- Competitive salary package.
- Fully maintained company vehicle, mobile phone, and laptop.
- A collaborative team environment with a strong focus on safety and customer service.
- The opportunity to lead a team supporting critical life-safety systems.
- A role where your leadership directly impacts service quality, operational performance, and customer confidence.
If you are ready to lead a high-performing service team and help deliver safe, reliable fire alarm service, we encourage you to apply.
HIRING SALARY RANGE: $76,000 - $104,000
(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
