Role
About the Role

As a Financial Center Supervisor, you'll play a key role in making that happen by leading from the floor, coaching a high-performing team, and creating exceptional member experiences every day.

 

This is a hands-on leadership opportunity for someone who enjoys developing others, building meaningful relationships, and driving results through exceptional service. You'll work alongside your team to support members' financial well-being while fostering a culture of accountability, collaboration, and continuous improvement.

 

If you're passionate about leadership, member advocacy, and making a positive impact, we'd love to hear from you.

Major Duties and Responsibilities What You'll Be Doing

• Lead the daily operations of one or more Financial Center locations while fostering a relationship-focused, member-first culture.
• Serve as a visible, working leader by actively supporting associates and assisting members throughout the day.
• Coach, mentor, and develop Universal Bankers through real-time feedback, performance coaching, and career development planning.
• Drive membership growth through financial wellness conversations, relationship building, referrals, and exceptional service.
• Monitor Financial Center performance metrics, member feedback, and operational results to identify opportunities for continuous improvement.
• Ensure consistent delivery of outstanding member experiences while promoting digital banking adoption and financial guidance.
• Maintain operational excellence by ensuring compliance with organizational policies, procedures, security standards, and regulatory requirements.
• Lead hiring, scheduling, performance management, succession planning, and associate development.
• Partner with leadership to implement organizational initiatives, improve operational efficiencies, and support consistent execution across Financial Centers.
• Serve as the escalation point for complex member situations while ensuring timely, professional resolution.

Knowledge and Skills What You'll Bring Minimum Qualifications

Experience

• Minimum of 3–5 years of financial center, retail banking, or financial services experience, with demonstrated strength in member-facing service, relationship development, and operational execution.
• Minimum of 2–3 years of supervisory or lead experience with demonstrated ability to coach, develop, and hold associates accountable while remaining actively engaged in member-facing work.
• Proven ability to coach and develop associates to achieve measurable service, growth, operational, and member experience results.
• Demonstrated experience developing high-performing teams and improving overall Financial Center performance outcomes.
• Experience supporting or leading within a multi-site or networked environment is a plus, but not required.
• Demonstrated comfort leading from the floor and working alongside your team in a fast-paced environment.

Education

• Bachelor's degree in Business, Finance, Management, or related field preferred, or an equivalent combination of education and experience.

Knowledge, Skills & Abilities

• Strong leadership, coaching, talent development, and performance management skills.
• Strong understanding of Financial Center operations, member experience, relationship-based growth, and operational best practices.
• Ability to analyze performance metrics, operational trends, staffing effectiveness, and member experience data to drive continuous improvement.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Proficiency with business systems, reporting tools, and standard office technology.
• Working knowledge of applicable banking and credit union regulations.
• Ability to adapt to changing business needs while leading teams through change.

Salary MinimumUSD $34.00/Hr. Salary MaximumUSD $43.00/Hr.