Position Summary: F&I Managers are responsible for the sale of finance and insurance programs and other appropriate after-sale protection items to new and used vehicle guests. F&I Managers are responsible for finalizing every transaction by making sure the deal is approved, funded, all applicable paperwork is accurate and complete and follow up with guests to make sure the sale is complete.
Goals and Expected Behaviors:1.Increase/improve guest retention and loyalty for the entire dealership and company while achieving excellent guest service scores
- Greet guests, employees and visitors with a smile in a friendly manner
- Fulfill commitments
- Assist guests anytime and anywhere in the dealership
- Insure guests have a surprisingly great experience
- Act, speak, dress and behave professionally at all times
- Anticipate the guests needs by listening and asking clarifying questions
2.Manage finance and insurance department
- Sells financing, credit life, extended contracts, warranties and after sale protection items
- Convert cash deals to finance opportunities
- Understands and complies with federal, state and local regulations that affect the new and used vehicle and finance departments
- Completes all necessary paperwork for vehicle sales and leases
- Insures accuracy and completeness of all paperwork for correct title, lien information, taxes, signatures and other documents before forwarding to accounting
- Maintains orderly insurance files, takes all credit applications and insures collection of all finance and insurance fees
- Create value in the vehicle and the dealership by knowing the product and what is available for the guest
3.Ensure Professional Guest Service
- All deals are handled in a professional and ethical manner
- Thoroughly explains aftermarket products and extended warranties to guests
- Listens to the guest to determine what they are looking for and what protection items best meet their needs
4.Other duties as assigned
Essential Functions of the Position- Operate a phone, computer and other general office equipment
- Work with the public in a professional and guest centric manner
- Communicate with guests, vendors, managers, and co-workers
- Listen to guests and understand what they are saying
- Ability to read, understand and follow instructions
- Answer questions regarding vehicles, the dealership and service
- General knowledge of vehicles
Skills, Education and Certification Requirements:- Good computer skills and demonstrated ability to learn other programs
- Ability to effectively build a rapport with others
- Very strong listening skills
- Valid in-state driver's license
- Acceptable motor vehicle record
- Good communication skills
- Organizational and time management skills
- Attention to detail
- Ability to accurately and efficiently complete forms and paperwork related to a deal
- Resilient and creative
- Associates Degree or equivalent experience
Physical Demands- Sits at a computer or other desk for extended periods of time
- Operates a computer with a monitor
- Operates a telephone
- Travels throughout the dealership and lots occasionally on foot
