About the JobThe Final Mile Operations Manager is responsible for overseeing and optimizing last-mile logistics operations. Ensuring seamless, on-time, and cost-effective delivery of products to customers while maintaining high service standards. The ideal candidate will have experience managing delivery operations, third-party logistics (3PL) providers, and a strong focus on process improvement, customer satisfaction, and team leadership.
Final Mile Operations Manager position is located in
Tracy, CA.You'll be excited about this opportunity because you will:
- Lead, coach, and develop company associates and foster a culture of accountability and high performance. Oversee labor scheduling, shift planning, and attendance tracking. Monitor employee productivity and operational efficiency, identifying and addressing performance gaps. Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence.
- Build, maintain and manage relationships with third-party delivery partners (3PLs), independent contractors, and company employees to ensure adherence to company policies and procedures.
- Oversee daily final mile delivery operations, ensuring efficiency, cost control, and adherence to Final Mile performance metrics. Monitor route optimization strategies to improve delivery speed and delivery quality while reducing operating costs. Conduct weekly performance reviews of third-party partners and review contracts to ensure alignment with business objectives.
- Drive a customer-centric culture by improving complete, on-time delivery, reducing damages, and improving returns and replacement rates. Manage escalations and determine resolution to maintain high service standards and customer satisfaction.
- Oversee the maintenance and organization of the warehouse, ensuring compliance with OSHA regulations and company safety policies. Conduct regular safety inspections, risk assessments, and accident investigations, implementing corrective actions as needed.
- Maintain inventory control processes, ensure accurate tracking of shipments, and minimize loss or damage. Ensure dock flow efficiency, optimizing staging areas and coordinating with delivery schedules
- Develop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challenges.
Check out some of the required qualifications we are looking for in amazing candidates:- High School Diploma or Equivalent, and 3 - 5 years of relevant distribution or manufacturing management/leadership experience.
- In lieu of a degree, 6-8 years of progressively responsible distribution leadership experience.
- This is an onsite and in office role.
- Data-driven mindset with expertise cost control and operational efficiency.
- Manage relationships with third party delivery providers to maintain contractual standards.
- Ability to communicate effectively with excellent interpersonal and customer relations skills.
- Must be highly organized and process oriented with the ability to complete tasks on time.
- Ability to adapt and change processes to keep pace with the evolving business requirements.
- Strong technical skills required, but not limited to Microsoft Excel, Word, PowerPoint and Power BI reporting.
We prefer some of these qualities as well:- Six Sigma Black Belt or demonstrated Lean Manufacturing experience.
- Knowledge and execution of Final-mile delivery models, including white-glove service and same-day or multi-day delivery routing.
- Exposure to furniture manufacturing, distribution and/or big box distribution.
- Final Mile Transportation carrier contract negotiations or procurement experience.
Review these physical requirements, as they play a major part in this role:- While performing the duties of this job, the associate is required to stand, walk, talk and hear.
- Associate must be able to move, lift or carry heavy objects or materials up to 50-100 pounds.
Our company benefits are second to none in the industry:- Generous discount on all Williams-Sonoma, Inc. brand products.
- 401(k) plan and other investment opportunities.
- Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
- For more information on our benefits offers, please visit MyWSIBenefits.com.
- To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required).
At this time, we are not accepting referrals from third party recruiting agencies for this position.
This position is not eligible for visa sponsorship.
