About the RoleAs part of the Intelligize Sales Operations Team, the Solution Consultant is responsible for cultivating and maintaining excellent client-facing relationships with Intelligize subscribers. In a primarily post-sales role, the Solution Consultant will maintain regular contact with a medium-large book of business and make sure adoption, retention and overall client satisfaction is consistently achieved.
Responsibilities:- Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts
- Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting
- Identify potential new users, new practice area opportunities and other elements of enhanced product adoption
- Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives
- Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements
- Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience
- Technical tracking of all activity via CRM tools
- Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions.
- Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals.
Qualifications:- Bachelor's Degree required. MLS, JD or other advanced degree preferred
- Industry knowledge of Securities disclosure and regulation highly favored
- Experience performing simple and complex research assignments
- Ability to speak/teach in front of groups (of varying sizes) in a live or video setting
- Excellent verbal skills relevant to all levels of professionals; with emphasis on the ability to identify needs and connect those to solutions
- Familiarity with CRM tools, including SalesForce, Tableau, PowerAutomate, others.
- Familiarity with communications tools including Outlook, Zoom, Teams and others
- Comfortable with, and able to learn, new technologies and tools, including but not limited to AI products and processes.
- Ability to travel up to 15% of the time as client needs dictate
Work in a way that works for youWe promote a healthy work/life balance across the organization. We will help you meet your immediate responsibilities and your long-term goals.
About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $49,200 - $82,100. Total Target Cash Range: $75,700 - $126,300. Geographic differentials may apply in some locations to better reflect local market rates.Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. 
