Tata Consultancy Services

Field services Technician L2

Tata Consultancy Services • $94K — $140K *
Boise, ID 83709In-Person
Information Technology
Less than 5 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in desktop and onsite field support.
  • Strong knowledge of Windows, Mac, and basic Linux operating systems.
  • Proficient in Microsoft 365, Active Directory, and basic networking principles.
  • Experience with SCCM/MECM, Intune, JAMF, ServiceNow, and health checks.
  • Familiar with imaging techniques, hardware repair, and asset management.

Responsibilities

  • Provide L2 onsite and deskside support to end-users.
  • Handle tickets in ServiceNow, ensuring documentation and SLA compliance.
  • Troubleshoot and resolve hardware issues including printers and secure print solutions.
  • Manage imaging and reimaging processes for desktops and laptops.
  • Oversee asset tracking, inventory management, and coordination with vendors.
  • Collaborate with various IT teams to ensure effective issue resolution.

Benefits

  • Access to professional development and training opportunities.
  • Opportunities for career advancement within the company.
  • Health and wellness benefits to support employee well-being.
  • Flexible work schedules to promote work-life balance.
  • Inclusive company culture fostering collaboration and innovation.
Full Job Description
Must Have Technical/Functional Skills:

Desktop/deskside and onsite field support

Windows, Mac, basic Linux, Microsoft 365, AD, VPN/network basics

Printer/secure print support

SCCM/MECM, Intune, JAMF, MyPC Health Check, and ServiceNow

Imaging/reimaging, hardware break-fix, IMACD, asset management, PC refresh

SOP/KB adherence, SLA/OLA, safety, ESD, and customer communication expectations

Desktop support, Field services, Deskside support, Printer support, Reimages

Required Skills

L2 onsite/deskside support responsibilities

Ticket handling in ServiceNow with SLA and documentation expectations

Hardware break-fix, imaging/reimaging, PC refresh, IMACD, and new hire/termination support

Printer and secure print troubleshooting

Asset tagging, inventory, loaner device tracking, returns, and vendor coordination

SOP, KB, security, ESD/safety, and site compliance adherence

Collaboration with Service Desk, L3, network, endpoint, application, and infrastructure teams

Salary Range: $94,000 - $140,000 a year

#LI-CM2

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

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