The Field Service Manager will lead our field operations team, ensuring top-notch customer support, efficient service operations, and seamless troubleshooting. This person will be coordinating technician schedules, managing inventory, and ensuring high-quality, efficient service delivery to our customers. You will turn service calls into long-term customer relationships, balancing technical expertise with strong leadership to drive operational excellence.
General Responsibilities• Supervise, train, and mentor a team of field service technicians, fostering high performance, adherence to safety protocols, and professional conduct.
• Coordinate and oversee both technical and administrative support operations, including installations, repairs, preventive maintenance, and engineering upgrades at client sites.
• Ensure accurate maintenance of records and management systems related to field service activities.
• Develop and manage personnel schedules to guarantee effective responses to urgent or critical situations.
• Maintain open communication with design management and specialists to address technical problems, escalating issues to the design department when necessary.
• Select, develop, and evaluate staff to maximize team efficiency and effectiveness.
• Act as the primary escalation point for complex customer issues, ensuring prompt resolution and customer satisfaction.
• Oversee parts inventory and equipment management to reduce downtime and ensure technicians have the necessary resources for all assignments.
Experience / Qualifications• Relevant work experience or knowledge of the role
• Ability to lead, coach, and develop team members
• Holds self and others accountable to achieving goals and standards
• Ability to work in a fast-paced environment to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Additional Qualifications
- Willingness to travel up to 25%.
- Thorough understanding of industry standards, policies, procedures, and best practices relevant to the field.
- Demonstrated experience recommending and implementing policies, practices, and procedures with significant organizational impact.
- Training & Experience with National Electrical Code (NFPA 70), Electrical Safety in the Workplace (NFPA 70E) and OSHA 10/30.
- Comprehensive knowledge of electrical systems up to 600 VAC and 2,000 VDC, including electro-mechanical technology, control systems, and remote monitoring systems.
This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.
Base Salary Range: $107,040.00 - $147,180.00
At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate's experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.
