General Atomics Aeronautical Systems, Inc

Field Services Manager IV

General Atomics Aeronautical Systems, Inc • $108K — $130K *
Sierra Vista, AZ 85635In-Person
Technical Services
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a technical field or equivalent training and 13+ years of engineering experience.
  • Extensive technical knowledge of engineering and field service principles, concepts, and practices.
  • Proven leadership skills in organizing, planning, budgeting, and scheduling workflows.
  • Strong analytical skills to resolve complex management and technical issues.
  • Excellent verbal and written communication skills for documentation and presentations.
  • Strong interpersonal abilities for effective engagement with colleagues and stakeholders.
  • Proficiency in computer applications relevant to the field.
  • Must pass a Department of Homeland Security (DHS) background check.

Responsibilities

  • Direct activities and work schedules of team members to ensure project deadlines are met.
  • Represent the organization during field installations, repairs, and inventory planning with customers.
  • Develop systems for tracking repairs and spare parts effectively.
  • Analyze usage data to anticipate future needs and support customer sales.
  • Create innovative solutions to complex technical challenges.
  • Determine technical solutions based on product specifications and customer requirements.
  • Conduct technical briefings and consultations with internal and external representatives.
  • Oversee human resource planning and management to ensure staff availability and performance assessment.

Benefits

  • Comprehensive health insurance plans.
  • Retirement savings plan with company matching contributions.
  • Paid time off and holidays for work-life balance.
  • Professional development opportunities for career advancement.
  • Flexible working arrangements including potential remote options.
Full Job Description
Job Summary

This position is responsible for directing the design, development and implementation of field services activities including field installation, technical training and customer support and provides guidance to customer personnel in establishing operation, maintenance, and inspection procedures and techniques.
  • Develops operating policy and procedure and interprets, executes and recommends modifications to organizational policies.
  • Typically accomplishes objectives through subordinate management.
  • May be responsible for decisions that impact outcomes where erroneous decisions would likely cause serious schedule delays and additional expenditures.

DUTIES AND RESPONSIBILITIES:
  • Directs activities, work schedules and priorities of assigned management, professional and support staff while ensuring projects are completed on schedule and within budget.
  • Represents the organization with customers, to effectively plan field installations, repairs and spares inventories.
  • Develops and implements systems to effectively track repairs and spares inventories.
  • Analyzes data to monitor usage and anticipate future needs. Provides customer sales support.
  • Develops and executes innovative solutions to highly complex technical problems and issues.
  • Determines technical solutions in accordance with product and customer specifications.
  • Conducts briefings and provides consultation at technical meetings for internal and external representatives.
  • Establishes operating policy and procedure and interprets, executes and recommends modifications to organizational policies.
  • Directs the planning, selection, retention, and development of human resources to ensure the availability of the required staff. Assesses employee performance and participates in conducting appraisals and time reporting.
  • Directs the implementation of configuration changes in the product and support field upgrades and operations.
  • Maintains the strict confidentiality of sensitive information.
  • Performs other duties as assigned.
  • Responsible for ensuring all laws, regulations and other applicable obligations are observed wherever and whenever business is conducted on behalf of the Company.
  • Responsible for ensuring work is accomplished in a safe manner in accordance with established operating procedures and practices.

Job Qualifications

  • Typically requires education or formal training equivalent to the completion of a bachelors degree in a technical field and thirteen or more years experience in engineering. Additional professional experience may be substituted in lieu of education.
  • Must demonstrate a thorough and detailed technical understanding of engineering and field service principles, concepts, theory, regulations and practices, and strong leadership skills including organizing, planning, budgeting, scheduling and coordinating workloads to meet established deadlines or milestones.
  • Must be able to understand new concepts quickly and apply them accurately in an evolving environment.
  • Must possess the ability to identify, analyze, interpret and resolve highly complex management and technical problems.
  • Excellent verbal and written communication skills to accurately document, report and present findings.
  • Excellent interpersonal skills to effectively interface with all levels of employees, senior management and senior outside representatives.
  • Strong computer skills.
  • Must be able to successfully complete the customer required Department of Homeland Security (DHS) background investigation required to access the aircraft maintenance and sustainment data base.
  • The ability to work independently and lead in a team environment is essential as is the ability to work extended hours and travel as required.

About General Atomics Aeronautical Systems, Inc

General Atomics Aeronautical Systems, Inc. (GA-ASI) is a leading designer and manufacturer of remotely piloted aircraft (RPA) systems, radars, and electro-optic and related mission systems, including the Predator® RPA series and the Lynx® Multi-mode Radar. GA-ASI provides long-endurance, mission-capable aircraft with integrated sensor and data link systems required to deliver persistent situational awareness and rapid strike capabilities. The company is headquartered in Poway, California, and has additional offices and facilities around the world.
Learn more about General Atomics Aeronautical Systems, Inc
Size
14,000 employees
Industry
Aerospace & Defense
Founded
1955
* Ladders Estimates

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