Aramark

Field Services IT Tech Lead - Southeast Region

Aramark$75K — $95K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of hands-on experience with hospitality and point of sale solutions.
  • Strong analysis, organization, communication, and interpersonal skills.
  • Proven project management capabilities.
  • Solid decision-making skills.
  • Experience with hospitality customer technologies.
  • Familiarity with ITIL practices and Service Now software.
  • Willingness and ability to travel up to 60%.

Responsibilities

  • Support IT and Field Service Directors in enhancing customer satisfaction and issue resolution.
  • Collaborate with Account and Support teams to ensure timely communication and resolution of support requests.
  • Follow up with support staff to ensure incidents are resolved and customer communications are complete.
  • Lead technology mobilizations for new accounts and decommissioning processes for departures.
  • Manage projects assigned by the Field Service Director based on insights from regional leadership.
  • Participate in technology deployments, ensuring adherence to timelines and customer demands.
  • Engage with the Community of Tech to train local leads on process and support improvements.

Benefits

  • Remote work opportunity with flexibility.
  • Significant travel allowance (up to 60%) as part of the role.
  • Dynamic work environment with direct impact on customer satisfaction.
  • Opportunity to manage and oversee technology deployments and improvements.
  • Exposure to different accounts and regional operations within the hospitality sector.
Full Job Description
Location & Travel Requirements

This is a remote position with approximately 60% travel required. Candidates must reside within one of the following states: Georgia, South Carolina, Alabama, Tennessee, or Florida to support regional business needs.

Job Description

The Field Services IT Tech Lead is the liaison between the field, tech vendors and corporate IT, primarily for the Southeast Region.

Job Responsibilities

  • Supports the Regional IT and Field Service Directors in maintaining customer satisfaction by resolving issues with the help of Technical Support teams.
  • Ensure a positive customer experience by collaborating with both the Account and Support teams to ensure professional handling, timely communications, and resolution of support requests
  • Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
  • Lead technology mobilizations for new account openings and technology decommissioning for departing accounts. These efforts may span outside of the normal operating regions.
  • Manage projects assigned by the Field Service Director, informed by insights from the Regional IT Director and regional leadership.
  • Participates in technology deployments ensuring projects remain on task and on time meeting the customer demand. Communicates status prior to potential issues.
  • Utilizes (IT Service Management) (ITSM) policies to meet the objectives of the Collegiate Hospitality Field Service Team.
  • Ensure a high level of quality assurance and customer service is maintained.
  • Engages regional Community of Tech to train local technical leads on process improvements, deployment standards and support training
  • The person for this role is expected to perform additional tasks as assigned, and the job description outlines the principal functions without providing an exhaustive list of all potential duties. The supervisor may assign logically related duties beyond those explicitly mentioned.
  • Some off hours (nights/weekend) support and deployment work expected based upon severity of outage or project.


At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

  • Five to seven years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and complex hospitality and point of sale solutions.
  • Strong analysis, organization, communications, interpersonal skills, and project management skills are essential.
  • Solid proactive decision-making skills are required.
  • Experience with hospitality customer technologies is required.
  • Excellent analytic skills, Knowledge of ITIL practices and Service Now software.
  • Ability to travel up to 60%


#LI-Remote

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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