The Field Services Director will have oversight of Amtek and Associa OnCall for the delivery of maintenance services to our clients and customers while ensuring that the service levels meet or exceed clients and customers expectation. The position will report directly to the President of the Branch and Regional Director of Field Services.
Duties for this position may include but not be limited to:
- Provide senior level management supervision and support to employees
- Maintain adequate, efficient and profitable staffing levels
- Staff training, development, mentoring, recruiting, hiring, planned performance reviews, vacation and time-off schedules
- Ensure staff is well-versed in all aspects of Associa and Amtek/Associa OnCall's value-added products and services and communicates those advantages to clients and staff
- Develop new business strategies to enhance market share and improve overall performance by marketing to and servicing Community Managers and Boards of Directors. Including developing new divisions to meet specialized service needs.
- Increase department revenue year over year by percentages as set forth in annual budget.
- Perform sales presentations to managers / board members and attend new client proposal meetings as needed.
- Maintain awareness of the balance necessary between client, employee and company; intervene as necessary to maintain that balance and participate in client and/or employee issues as needed.
- Oversee management of projects for the construction division including insurance claims, capital improvements and renovation projects.
- Oversee Bidding & estimating which entails creation of job specifications, prepare and obtain proposals, recommend repairs and generate work to build department
- Complete all reporting and initiatives required by the National Field Service Division
- Apply knowledge and skills to oversee the regular and recurring maintenance, installation, and repair work of the department, using any of the equipment authorized and available.
- Create and administer service department policy.
- Proven ability to work well under pressure and deadlines
- Knowledge of maintenance (Metrix) operating systems and programs preferred.
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
- Knowledge of conflict resolution techniques
- Project management
- Self-motivated, proactive, detail oriented and a team player.
- Professional customer service skills.
- Strong communication, Time management/time critical prioritization skills and teambuilding experience.
- Must have working familiarity with assigned maintenance equipment, construction and repair methods, materials, tools, and procedures, including a basic general knowledge of electricity, plumbing, carpentry, and cement work.
- Proficient in Microsoft Office products (Outlook, Word, Excel, Power Point)
- Travel to client locations for inspections, presentations etc.
Education and Experience
- Bachelor's Degree Preferred; or five (5) years of related experience; or equivalent combination of education and experience
- Experience within the community management industry preferred
- Must have familiarity with assigned maintenance equipment, construction and repair methods, materials, tools, and procedures, including a basic general knowledge of electricity, plumbing, carpentry, and cement work.
- Customer Service experience
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