Field Service Technician (St. Louis, MO)

Hiab

$74K — $86K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 1-2 years experience with DOT regulations and requirements for medical certification
  • Valid Driver's License with specific restrictions on moving violations
  • High School diploma or equivalent mandatory
  • Over 5 years experience in mechanical, hydraulic and electrical operations
  • Proven diagnostic and troubleshooting skills required
  • Possession of own tools necessary for the role
  • Must comply with company-specific Operating and Technical Procedures

Responsibilities

  • Inspect and service a variety of equipment including forklifts and cranes
  • Adhere to safety regulations and environmental requirements during work
  • Stay updated with technical developments via internal bulletins
  • Address customer queries to enhance satisfaction levels
  • Keep accurate records and submit daily reports as required
  • Identify and report potential sales opportunities to management
  • Mentor junior colleagues and assist with their training
  • Represent the Hiab brand positively while following quality system rules

Benefits

  • $3,000 sign-on bonus
  • Comprehensive health, vision, and dental coverage from day one
  • 401k program with a 6% company match
  • Personal time off along with company-paid holidays
  • Support for career growth and tuition reimbursement for related education
  • Possibility of receiving a company cell phone, laptop, and credit card for business use
Full Job Description
Compensation Data

Salary ranges from $35.90-$41.75 per hour based on skills and experience.

Our benefits include

  • $3,000 SIGN-ON Bonus
  • Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
  • 401k program with 6% company match
  • Personal time off and company-paid holidays
  • Opportunities for career growth and competitive salary commensurate with experience
  • Tuition reimbursement for job-related continued education
  • Referral Program
  • You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business


Your mission

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager's instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

The Hiab facility is located in Fenton, MO, however all field service work will be conducted in the St. Louis, MO and surrounding areas.

Key responsibilities

  • Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists in line with Manager's instructions
  • Follow applicable safety rules, agreed working practices and environmental requirements
  • Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager
  • Respond to customer's queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines
  • Keep adequate records, maintain documentation & submit daily reports in the format specified by the District Service Manager
  • Recognize sales opportunities and communicate to District Service Manager
  • Coach/tutor junior colleagues and trainees as necessary
  • Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System


What we are looking for

  • Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
  • Valid Driver's License is required
    • No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed
  • High School diploma or equivalent is required
  • 5+ years of mechanical, hydraulic and electrical operations
  • Appropriate diagnostic and troubleshooting skills
  • Own tools required
  • Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
  • This position requires 100% travel


What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Ready to apply?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

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