Illinois Tool Works

Field Service Technician III

Illinois Tool Works • $79K — $99K *
US-AnywhereRemote in Illinois, US
Technical Services
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 7-10 years of experience in mechanical and electromechanical equipment repair, preferably in Surface Mount Technology (SMT) industry
  • AA/AS degree preferred or equivalent experience
  • Strong technical expertise in diagnosing and resolving complex equipment issues
  • Proven ability to mentor and support junior engineers
  • Effective teamwork skills with sales and peers
  • Strong professionalism in appearance and manner
  • Capability to manage documentation and ensure quality control.

Responsibilities

  • Lead complex field service operations and customer service initiatives
  • Mentor junior Field Service Engineers and assist in their training
  • Oversee installation and configuration of equipment at customer sites
  • Perform routine maintenance and emergency repairs on advanced equipment
  • Engage with customers to deliver high-quality technical support and training
  • Manage field service projects, ensuring on-time completion
  • Identify process improvements for efficiency and compliance.

Benefits

  • Health, Dental, Vision, Life and LTD insurance
  • Paid Parental Leave
  • 401k with company match
  • Generous tuition reimbursement program
  • Flexible work environment with substantial travel opportunities.
Full Job Description
Job Description:

Division Description

ITW Electronics Assembly Equipment (EAE) Division is made up of four brands strongly recognized by Contract Manufacturers and OEMs in the Electronics and Industrial Markets. The Division designs, develops, manufactures, and markets capital equipment primarily used in the assembly process of Printed Circuit Boards (PCBs) and other industrial applications. To learn more, please visit www.itweae.com

Position Summary

The Field Service Engineer III (FSE III) is a senior-level role responsible for leading complex field service operations, supporting key customer accounts, and mentoring junior engineers. This position combines advanced technical expertise with team leadership to ensure successful installation, maintenance, and repair of capital equipment.

The FSE III plays a critical role in driving service excellence, improving processes, and delivering a high level of customer satisfaction in a fast-paced, field-based environment.

Essential Job Responsibilities

Technical Leadership & Support
  • Serve as the technical expert for diagnosing and resolving complex equipment issues
  • Provide guidance, mentorship, and support to junior Field Service Engineers
  • Assist with training and onboarding of new team members

Installation & Service Execution
  • Lead installation and configuration of advanced equipment at customer sites
  • Perform routine maintenance, troubleshooting, and emergency repairs
  • Ensure all work meets company standards and customer specifications

Customer Engagement
  • Deliver high-quality customer service and technical support
  • Conduct on-site training and provide system guidance to end users
  • Build strong relationships with customers to support long-term success

Project & Operations Management
  • Plan, schedule, and execute field service projects
  • Manage resources and timelines to ensure on-time completion
  • Maintain accurate service documentation, reports, and equipment records

Compliance & Continuous Improvement
  • Ensure adherence to company policies, safety standards, and industry regulations
  • Identify and implement process improvements to enhance service efficiency and quality
  • Support inventory management of tools, parts, and calibration equipment


Qualifications/ Skills
  • Present a positive image projection and interface to Service Group.
  • Supervise and technical support to others junior FSEs. Create a collaborative, can-do, results-oriented working environment within the team.
  • Professionalism in appearance and manner. (set examples for FSE I/II)
  • Competence and high-level service delivery.
  • Team overseeing and organization. I.E. - Documentation is timely and accurate; PMs are current and quality for FSE Group; Calibration Jigs inventory maintenance. Care of Company's assets, tools, laptop, cell phone, etc.
  • Teamwork with Sales and peers.
  • FSE III typically requires 7 - 10 years of related experience.


Education
  • AA/AS Degree preferred; 7 years mechanical, electromechanical equipment repair experience in the Surface Mount Technology industry sufficient in lieu of degree.


Work Environment & Travel
  • Frequent domestic and international travel (up to 80%)
  • Work performed at customer sites and in field environments
  • Must be able to lift 60-75 lbs and work within/around equipment. This position requires that the candidate be able to bend into machinery without restrictions.


Other Pertinent Qualifications- Candidate must have:
  • Valid U.S. Driver's License
  • Valid U.S. passport


Compensation Information:

The pay rate will depend on the successful candidate's qualifications and prior experience. The range for this position is :$38.00 - $48.00 (Hourly). Enjoy competitive compensation and generous benefits that includes Health, Dental, Vision, Life and LTD insurance, Paid Parental Leave, 401k (with match), a generous tuition reimbursement program and more.

About Illinois Tool Works

ITW is an industrial manufacturing company that specializes in the fields of industrial machinery, engineering, operations, sales, marketing, finance, and accounting. It's in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which they live and work, the cars they drive, and the mobile devices they rely on. It was founded in 1912 and headquartered in Glenview Nas, Illinois.

Illinois Tool Works Careers

Join the dynamic team at Illinois Tool Works (ITW), a global leader in diversified manufacturing, where innovation and excellence drive us forward. ITW offers unparalleled job opportunities, fostering a culture of growth and leadership in the industry.

Work You’ll Do

At Illinois Tool Works, you will be part of a professional community that thrives on creativity and innovation. Our employees are equipped with the skills needed to succeed and are provided with endless opportunities for professional growth. Engage in work that matters, with projects that transform industries and enhance futures.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a seasoned professional position, ITW offers a range of career paths across various departments. Our team benefits from a supportive and diverse working environment where every member’s contribution is valued.

Innovate and Lead

Join a team where innovation leads to revolutionary solutions in industries worldwide. At ITW, you will work alongside industry experts to develop new ideas and strategies that keep us at the forefront of technological advancements. Your career at ITW will be marked by a continuous journey of growth and leadership.

Develop Your Skills

With ITW’s commitment to professional development and diversity training, you will enhance your skills through targeted training programs and workshops. These opportunities not only boost your career but also ensure you stay competitive in the job market.

Be Part of Our Culture

ITW is dedicated to building a culture that respects and embraces diversity, encourages innovation, and fosters leadership. Our team is our greatest asset, and we believe in providing them with the benefits and resources they need to succeed both professionally and personally.

Networking and Professional Growth

Expand your professional network through ITW’s global presence and collaborative work environment. Engage with professionals across different sectors, gaining insights that can lead to significant career advancements. Our networking events and professional groups help you connect with key industry leaders and peers.

Join Our Team

Search for open positions that match your skills and interests on the ITW Careers page. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

Stay Connected

Keep up to date with the latest industry trends, company news, and career tips by following our careers blog. Personalize your experience by subscribing to job alert emails, tailored to your preferences and career goals. Explore the opportunities at Illinois Tool Works today and discover how your expertise can help shape the future of our company and the industries we serve. Join us in our mission to achieve excellence through innovation and leadership.
Learn more about Illinois Tool Works
Size
45,000 employees
Market Cap
$68.1 billion
Industry
Manufacturing & Automotive
Net Income
$2.1 billion
Founded
1912
5 Year Trend
+1.2%
Revenue
$12.5 billion
NASDAQ
ITW
* Ladders Estimates

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