Job Posting Start Date 05-18-2026 Job Posting End Date 07-27-2026
Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a
Field Service Technical Support (Texas).Reporting to the
Director, Field Applications the
Field Service Technical Support (Texas) will be accountable for providing technical guidance and information to customers on a pre-sales and post-sales basis to enable delivery of design, fabrication, and assembly goals, per customers' expectations.
Responsibilities:- Uses technical knowledge of products and associated development tools to assist customers on complex issues.
- Assists with the development of complex product roadmaps.
- Develops and maintains ongoing relationships with product and business development teams.
- Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.
- Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.
- Identifies and communicates existing and potential design issues both internally and externally.
- Coordinates product integration efforts between component suppliers, Flex, and the customer.
- Develops and presents technical seminars for customers and sales personnel to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality.
- Works with customer representatives to coordinate vendor qualification surveys.
- Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities.
- Defines initial project/product scope and prepares project plans to meet customers' expectations.
- Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers' expectations.
- Prepares and maintains required documentation.
- May be required to sit at customer site.
Qualifications:- Typically requires a bachelor's degree in related field or equivalent experience.
- Typically requires 6 years of related experience.
- Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
- Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
- Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
- Impacts the near-term (quarterly/semi-annual) operational success of the function.
- Creates functional processes or technologies.
- Executes functional strategic plans and objectives at the site.
- Demonstrates experience in leading major initiatives and provides input to those initiatives.
- Exercises independent judgment using ambiguously defined procedures and policies; may propose/provide input to defining methods, standards, policies, and procedures.
EC37
What you'll receive for the great work you provide:- Full range of medical, dental, and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Pay Range (Applicable to US Remote). Due to this role being remote, the actual pay range will vary depending on the geographical location of the candidate
$85,900.00 USD - $118,100.00 USD Annual
Job CategoryDesign, Process & Technology Engineering
Is Sponsorship Available?
No
