Toromont Energy Systems

Field Service Supervisor

Toromont Energy Systems • $78K — $98K *
Thunder Bay, ON P7A 1A1In-Person
Technical Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Post-secondary education required
  • 5+ years of experience in a service leadership role
  • Strong customer service skills
  • Proven team leadership capabilities
  • Familiarity with financial implications of service operations

Responsibilities

  • Model safe and healthy work behaviors
  • Ensure compliance with customer safety rules
  • Serve as primary contact for field service needs
  • Enhance customer satisfaction through effective collaboration
  • Train and coach team members to exceed expectations
  • Initiate corrective actions to improve operations
  • Manage financial aspects of work orders and service operations

Benefits

  • Focus on safety and employee well-being
  • Access to premium Caterpillar equipment
  • Opportunities for continuous learning and development
  • Competitive total rewards including benefits
  • Flexible work schedules across multiple locations
Full Job Description
Field Service Supervisor to join our team at Thunder Bay. Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for also providing direction to the Field Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.

Pay Type

Full Time, Permanent

Compensation

$78,705.00 to $98,380.00

The listed wage is just one component of our total rewards package, and eligibility to additional premiums may be available.

As a Field Service Supervisor, YOU will experience:

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
  • Competitive total rewards including: wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada


In a typical day, YOU will:

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
  • Ensure all employees comply with established customer safety rules
  • Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations
  • Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
  • Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
  • Improve customer and employee satisfaction by initiating corrective procedures in the field service operations
  • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
  • Create quotes and review and prepare invoices for internal and external customers
  • Manage work-in-progress (WIP) and contamination control
  • Investigate and report accidents or near misses
  • Identify and resolve issues by initiating corrective actions
  • Encourage continuous improvement for field operations through regularly scheduled meetings and associated training
  • Assist the PSM with the management of fixed assets and preparation for capital expenditures
  • Maintain maintenance on the fleet of field service trucks
  • Manage employees at off-site locations
  • Work with a sense of urgency and foster team efforts to encourage growth/


Must-haves for this role:

  • Post-secondary education
  • Minimum 5 years of experience in a service leader position


About Toromont Energy Systems

Toromont Energy Systems is a division of Toromont Industries Ltd. that specializes in the sale, rental, and servicing of power systems equipment, including diesel and natural gas engines, generators, and related components. The company serves a variety of industries, including mining, oil and gas, construction, and agriculture, among others. Toromont Energy Systems is headquartered in Concord, Ontario, and has locations throughout Canada.
Learn more about Toromont Energy Systems
Size
100 employees
Industry
Manufacturing & Automotive
Founded
1988
NASDAQ
TIH
* Ladders Estimates

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