DescriptionPurpose:
Lead and manage Field Service Technicians and Work Preparators within the assigned service region, ensuring operational excellence, safety, and customer satisfaction.
Key Responsibilities:
- Direct management regarding to quality of work; profitability; target agreements; employee development; EHS and customer satisfaction.
- Responsibility for classification according to the qualifications of the service technicians in the service region.
- Responsibility for the quality of work execution of commissioning; repairs, overhauls and warranty procedures across all product lines in the service region, in close cooperation with the WP.
- Collaboration in the strategic planning of the service region.
- Ensuring compliance with the work safety guidelines of all subordinate employees and contractors or external companies employed in the service region.
- Supporting the Service Sales Managers by developing and introducing standardized processes.
- Collecting and forwarding feedback from service technicians and customers to Service Center Managers and Service Area Managers in order to improve the reputation on the market.
- Working closely with the Service Area Managers to ensure that customer requirements are met by providing a high quality, timely service (e.g. on-site spare parts delivery, new business opportunities).
- Cost optimization of service calls and fulfilment of service contract requirements.
- Escalation of complex technical issues to the Help Desk.
- Implementation of and compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties).
- Increase customer satisfaction by ensuring fast response times and provision of the necessary service know-how.
- Management of the subordinate employees according to target agreements and employee development.
Required Qualifications:
- High school diploma or GED.
- Completed technical or electrical/electronic vocational training.
- Several years of experience in the electrical and/or mechanical field.
- Proven experience leading a team of technicians.
- Business fluency in English.
- Strong technical background.
- Confident user of Oracle and Microsoft applications.
- Willingness to travel up to 30% for customer and employee audits.
- Residency in the DFW/Abilene area or willingness to relocate.
Desired Qualifications:
- Experience in plant engineering or the energy/power generation sector.
- Experience in service management, especially with reciprocating engines.
- Knowledge of Jenbacher gas engine series.
- Knowledge of business administration.
- Experience with coaching and onboarding new employees.
Soft Skills:
- Strong leadership and team motivation abilities.
- High degree of flexibility and resilience.
- Excellent communication and interpersonal skills.
- Strong analytical and process optimization mindset.
- Customer-oriented with effective problem-solving skills.
- Ability to negotiate and influence stakeholders.
- Commitment to continuous improvement and learning.
- High integrity and professionalism.
What We Offer:
- Opportunity to lead a dynamic service team in a growing industry.
- Professional development and training.
- Supportive and collaborative work environment.
Benefits & Perks:
We offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) retirement plan, and voluntary long-term disability and life insurance. We also provide company-paid short-term disability and basic life insurance to support your well-being and financial security. Additional perks include tuition reimbursement and a fitness reimbursement program to support your personal and professional growth.
Ready to join a team that's powering a better future? Apply now!
