Date Posted:2026-07-23
Country:United States of America
Location:US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC
Position Role Type:Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type: None/Not Required
Security Clearance Status: Not Required
Pratt & Whitney is seeking a
Field Service Engineer Team Lead to join the Operational Commercial Engines Customer Technical Services team, supporting the global PW2000 and PW4000 engine fleet. In this role, you will lead the resolution of complex technical issues related to hot section and controls hardware while partnering with customers, Maintenance, Repair and Overhaul facilities, and cross-functional engineering teams. Your work will directly contribute to engine safety, fleet reliability, operational performance, and reduced maintenance burden for our customers by improving key metrics such as dispatch reliability, in-flight shutdown rates, unscheduled engine removals, and shop turnaround time.
What You Will Do:- Lead and develop a team of Customer Technical Services engineers by prioritizing customer requests, removing roadblocks, mentoring and developing talent, supporting resource planning, and driving technical issues to timely resolution.
- Serve as the primary technical advisor for global airline customers, Maintenance, Repair and Overhaul facilities, and Pratt & Whitney Field Service Representatives, providing expert guidance on hot section and controls systems, operational troubleshooting, engine manual interpretation, service bulletin implementation, and urgent Aircraft-On-Ground events to ensure safe and reliable engine operation.
- Partner across Pratt & Whitney engineering and program organizations-including Component Integrated Product Teams, Product Safety, Certification & Validation, Aftermarket & Sustainment Engineering, Fleet Management Programs, Chief Engineers, Performance Analysis, and airframe manufacturers-to resolve technical issues, monitor fleet health, implement engineering changes, and enhance customer satisfaction.
- Develop, authorize, and communicate engineering authorizations (EA's), maintenance documentation, and customer technical communications supporting engine inspection, overhaul, and operational guidance.
- Represent Pratt & Whitney in customer-facing engagements by leading technical discussions during airline meetings, conferences, customer councils, and operational reviews, while evaluating fleet and engine data to provide troubleshooting recommendations and continue-in-service guidance.
- Support global fleet operations by ensuring technical procedures and maintenance guidance are available, providing rapid support to airline and Maintenance, Repair and Overhaul customers to minimize operational disruptions and maintenance delays.
- Schedule: Support on-call schedule for urgent customer and operational issues, ensuring timely response during occasional nights, weekends, and holidays.
- Travel Requirement: Up to 10%, Domestic and International.
What You Will Learn:- Lead a high-performing team of customer service engineers supporting a global commercial engine fleet.
- Build expertise in troubleshooting engine problems, fleet safety, field service engineering, and airline operations.
- Influence product improvements and engineering decisions that enhance safety, reliability, and customer satisfaction.
- Expand your leadership skills while growing your technical expertise within one of the world's leading aerospace organizations.
Qualifications You Must Have:- A Bachelor's degree in Engineering and 10 years of prior relevant experience, or an Advanced degree and 7 years of prior relevant experience. Relevant experience: Supporting aerospace systems, turbine engine hardware, or engine component systems in an operational environment; demonstrated success in technical troubleshooting, customer support, cross-functional engineering collaboration, and leading technical teams or projects to resolution.
Qualifications We Prefer:- Working knowledge of gas turbine control systems and hot section hardware, including hubs, airfoils, seals, cases, and engine control systems such as pumps and heat exchangers.
- Experience supporting Pratt & Whitney commercial engines, with knowledge of the PW2000 and/or PW4000 engine families preferred.
- Strong verbal and written communication skills with the ability to communicate complex technical information clearly and effectively to customers, MROs, and cross-functional teams.
- Demonstrated ability to build strong customer relationships while delivering timely, technically sound solutions in a fast-paced operational environment.
- Experience leading technical teams, mentoring engineers, or coordinating cross-functional engineering efforts.
What We Offer:Learn More & Apply Now!Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:
- Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Candidates will learn more about the role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
