5-7 years of experience in field service engineering or similar roles
Proficient in troubleshooting mechanical, hydraulic, pneumatic, electrical, controls, and network systems
Skilled in reading and interpreting blueprints and electrical schematics
Strong communication skills for interactions with both technical and non-technical stakeholders
Self-motivated with a proven ability to work independently and manage tasks efficiently
Must reside in East Texas or surrounding areas due to travel requirements
Responsibilities
Support technical needs of customers and team
Assist in preparing the installation site based on customer facility requirements
Oversee delivery of machines, ensuring proper placement and condition
Install and calibrate machines and accessories on-site
Troubleshoot and repair various equipment including mechanical and electrical systems
Train customers on equipment operation and features
Monitor customer satisfaction post-installation through follow-up visits
Benefits
Health, Dental and Vision Insurance
401K plan
Laptop, software, and phone provided
Car allowance for travel
Company-paid travel expenses
Full Job Description
About the job:
We are looking for a Field Service Engineer to join our team and assist with the technical support, installation and repairs / technical service of CNC Machine Tools for our customers.
These machines include 2D and 3D Lasers, Press Brakes, Automatic Laser Welders, Punches, 3D Printers, Plasma Cutters, Plate Rolls, Automation/Material Handling systems and similar equipment.
After a thorough technical onboarding and training program, you will:
Support the overall technical needs of our customers and sales team.
Provide customers with the details on facility requirements needed to successfully install machines they purchase and assist in the preparation of the installation site.
Be on-site for machine deliveries to ensure equipment condition and proper placement.
Install machines and accessories at customer sites, including all necessary assembly, leveling, aligning, adjusting, calibrating, wiring, and commissioning of machines and accessories.
Troubleshoot and repair mechanical, electrical, software and other equipment.
Provide training to customers on functions and proper use of equipment and accessories.
Visit existing customers to ensure they are satisfied with machine tools after installation.
Our ideal candidate:
You have demonstrated experience in troubleshooting and repairing various systems including mechanical, hydraulic, pneumatic, electrical, controls, and network systems.
You are proficient in reading and interpreting blueprints and electrical schematics with precision, ensuring accurate execution of machine installations and repairs.
You have excellent communication skills enabling effective interaction with both technical and non-technical stakeholders, ensuring clear understanding of technical requirements and providing exceptional customer support.
You are capable of working independently, taking initiative in problem-solving, and efficiently managing tasks such as machine installations, repairs, reporting and technical documentation, while maintaining high standards of quality and professionalism.
Above all, you embody the core values of Sterling Fab Tech: integrity, innovation, and customer-centricity.
What we offer:
Competitive salary + opportunities for overtime
Starting salary for this position is $85,000+ depending on experience.
Health, Dental and Vision Insurance
401K
Laptop, Software, Phone
Car Allowance
Company Paid Travel Expenses
Job Requirements:
You are located in East Texas. Although this is technically a remote position, you must live one of these areas as that is the primary territory you will be working in.
You have experience in troubleshooting and repairing mechanical, hydraulic, pneumatic, electrical, controls and/or network systems.
You are able to precisely read and follow blueprints and electrical schematics.
You maintain a positive, professional attitude along with the ability to communicate in a professional manner with both technical and non-technical individuals. You will occasionally interface with clients at the management level, and our manufacturers are global suppliers; therefore, a high level of professionalism is expected.
Are a highly motivated, self-starter that takes initiative and works well independently and with others.
Up to 90% travel may be required for this position.
