Prosum Inc

Field Service Engineer (Santa Clara, CA) x3

Prosum Inc • $95K — $110K *
Santa Clara, CA 95051In-Person
Technical Services
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering or related field
  • Relevant internship or work experience is a plus
  • Strong technical and analytical skills
  • Excellent problem-solving abilities
  • Ability to work independently and in a team
  • Effective communication skills for customer interactions
  • Willingness to respond to emergency situations and travel as needed
  • Knowledge of preventive maintenance procedures

Responsibilities

  • Receive service calls from customers
  • Determine customer needs or problems and respond accordingly
  • Provide over-the-phone consultation and advice to customers
  • Respond to emergency customer situations
  • Schedule and perform repairs on Company products at customer sites
  • Perform preventative maintenance on Company products
  • Establish and manage a local maintenance service

Benefits

  • Comprehensive health insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Professional development opportunities
  • Travel reimbursement
  • Flexible work schedule
Full Job Description
Job Description

Job Title: Field Service Engineer II
Salary Range: $95,000-$110,000

Job Summary: The Field Service Engineer is responsible for providing independent field service engineering activities to Company customers. This entry-level position involves troubleshooting complex products and problems, responding to service calls, providing over-the-phone consultation, scheduling and performing repairs on Company products at customer sites, and conducting preventative maintenance. The Field Service Engineer also establishes and manages a local maintenance service.

Essential Job Functions - Field Service Engineering:
  1. Receive service calls from customers.
  2. Determine customer needs or problems and respond accordingly.
  3. Provide over-the-phone consultation and advice to customers.
  4. Respond to emergency customer situations.
  5. Schedule and perform repairs on Company products at customer sites.
  6. Perform preventative maintenance on Company products.
  7. Establish and manage a local maintenance service.

Qualifications for the Role:
  1. Bachelor's degree in Engineering or related field.
  2. Relevant internship or work experience in a similar role is a plus.
  3. Strong technical and analytical skills.
  4. Excellent problem-solving abilities.
  5. Ability to work independently and in a team.
  6. Effective communication skills for customer interactions.
  7. Willingness to respond to emergency situations and travel as needed.
  8. Knowledge of preventive maintenance procedures.


About Prosum Inc

Prosum Inc. is an information technology services company that provides a wide range of services to clients in the healthcare, financial services, and technology sectors. The company was founded in 2002 and is headquartered in Irvine, California. Prosum has a team of over 200 professionals who specialize in software development, cloud computing, and cybersecurity. The company has completed projects for clients such as Kaiser Permanente, Wells Fargo, and Microsoft. Prosum is committed to providing innovative solutions that help clients achieve their business goals.
Learn more about Prosum Inc
Size
200 employees
Industry
Information Technology
Net Income
$2 million
Founded
2002
5 Year Trend
+20%
Revenue
$50 million
* Ladders Estimates

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