SUMMARY OF THE JOB

We are seeking a talented Field Services Engineer to join our team.

The Field Service Engineer's (FSE) primary role is to perform services on customer sites: preventive & corrective maintenance, commissioning, installation supervision & modification of Gutor UPS systems and batteries. The FSE works on both, on- and off-shore sites, and is in direct contact with the customer. The FSE is the connection between the customer and Gutor's Customer Service department. If hired, must be able to travel to Malaysia or Switzerland for a mandatory 6-week training.

MAIN RESPONSIBILITIES
• Performing installation supervision and commissioning of Gutor systems

including the batteries.
• Performing preventive and corrective maintenance for Gutor UPS equipment

including batteries.
• Solving UPS problems at customers' sites and providing reports on these issues.
• Responsible for identifying and reporting failure modes encountered in the

field, as well as for determining the cause of these failures.
• Training customers on equipment operation and maintenance of Gutor

systems.
• Interacting with customers by phone or face-to-face.
• Representing Gutor in dealing with customer concerns.
• Promoting proactively Gutor services & products, including contracts, spare

parts, preventive maintenance, modifications, digital services, etc.
• Keeping databases updated with completed reports & documents.
• Complete work in a safe manner, in charge for the safety onsite, making sure

that nobody & no properties are endangered.
• Help generate the regional business by discovering leads and opportunities

for Gutor customers.
• Help out in the technical support, if necessary.
• Support other teams with expertise on demand, and with pro-active feedback (i.e. sales, test bay, R&D).
• Provide help to secure / improve quality by means of IQ soft entries and other tools.
• 24 hours stand-by on demand.
• Self-Training on existing and new products of the Gutor Portfolio.
• Evaluation of Warranty / Goodwill claims.

REQUIRED QUALIFICATIONS
• Electrical technician with at least 3 years of experience in field services (UPS)

or similar experience.
• BS degree of electrical engineering, electronic engineering or equivalent.
• Demonstrated experience in troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling international customers with high expectations.
• 3 - 5 years of related experience
• Strong knowledge of electronic theory to component level / electro-technical education.
• PC knowledge including profound knowledge of typical office applications and networking.
• Good written & verbal communication skills. Ability to have technical conversations with the customer.
• Ability to analyze complex problems.
• Good self-expression, negotiation skills and ability to explain things in a comprehensive and intelligible way
• Cross-cultural knowledge & ability to adapt.
• Passport, Drivers license and TWIC Card.
• Structured way of analyzing & solving technical issues independently (with

support when required)
• High level of professionalism and integrity.
• Self-motivated.

PREFERRED QUALIFICATIONS:
• Good written & verbal communication skills in Spanish and Portuguese. Ability to have technical conversations with the customer in Spanish and Portuguese.
• Flexible and high-performance profile.
• Ability to function independently, well organized.

POSITION TYPE:

• This is a full-time, non-exempt position.

WHAT WE OFFER:

• The base salary range for this position is $85,000-$100,000 USD, depending on experience and qualifications.
• Paid holidays
• Paid Time Off: 20 days of vacation
• 401(k) plan: up to 6% company matching contribution
• Cigna Dental an Vision Insurance
• 100% Company paid Short-Term Disability and Long-Term Disability Insurance
• FSA and HSA savings account options
• Basic Life and AD&D Insurance
• Voluntary supplemental life insurance
• Telehealth plan
• Health & Fitness Reimbursement
• OAP and HDHP Medical Insurance

Travel required:

• Domestic and international travel required 75-85% of the time.

Physical requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to sit for long periods of time, stand, talk and hear.