JOB SUMMARYReporting to the Field Service Engineering Supervisor this role is responsible for providing Blue Bird dealer service personnel with EV specific technical & commercial support while additionally working closely with other Blue Bird corporate personnel, including those in engineering, technical publications & training and sales supporting EV specific needs in those activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide EV product technical support to dealer and end user service personnel as requested
- Ensure dealership management understands technician training requirements for EV product to improve repair capability, including the technical competence of their personnel
- Develop EV powertrain related technical support publications in conjunction with the technical publications & training group
- Provide service labor time standard development support for EV powertrain related repairs
- Support EV powertrain training requests received from dealers
- Engage with product development and current model engineering on EV powertrain related projects
- Perform other related job duties
KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS- In-depth EV powertrain and/or infrastructure technical knowledge
- Excellent communication and customer relation skills
- Rational decision making and problem-solving ability
- Detail oriented with a high degree of accuracy
- Proven track record of working independently, following-through and solving problems quickly
- Experience using Microsoft Office suite
- Availability for travel depending on customer needs
BASIC EDUCATION AND EXPERIENCE REQUIRED- HS Diploma or G.E.D. required. 5+ years of automotive manufacturer (OEM) technical service AND dealership contact experience
- 5+ years of automotive diagnosis and repair experience (dealership and/or independent)
- All candidates must be a U.S. citizen or permanent resident
PREFERRED EDUCATION AND EXPEREINCE:
- Bachelor's Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management, preferred
- 2+ years of EV powertrain and/or infrastructure experience, preferred
WE VALUE- Ability to anticipate and understand customer needs and provide guidance
- Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
- Strong project management skills. Exposure to difficult or complex projects a plus.
- Ability to influence stakeholders
- Effective communication and ability to communicate complex details in a clear manner.
- Flexible workspaces and work hours that help you unleash the best you.
- Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
INCLUDES- Continued Professional Development
- Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k matching
WORK CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 50% Travel required (Standard); 75% travel during high demand periods
- Office environment and production environment
- Must work in manufacturing environment with exposure to heat, cold and noise
- Fast paced production area with moving objects and sheet metal
- Occasional periods of standing or sitting for extended periods of time
- Must wear appropriate PPE when and where required
- Frequent weeks working 40+ hours
- Frequent communication with people throughout the day
*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
LI- Remote
