Carrier Global Corporation

Field Service Engineer

Carrier Global Corporation • $79K — $158K *
US-AnywhereRemote in West Palm Beach, FL
Technical Services
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • High School Diploma or GED required.
  • Valid driver’s license required for frequent travel.
  • 2+ years experience in managing technical relationships needed.
  • 2+ years experience with electrical, mechanical, or refrigeration systems required.
  • Willingness to travel up to 60% of the time is essential.
  • Ability to maintain an efficient home office for administrative tasks.

Responsibilities

  • Engage with assigned dealers daily to provide customer support.
  • Travel to dealer and customer sites for onsite support and training.
  • Conduct dealer audits to enhance customer satisfaction.
  • Investigate and provide technical support for reported issues.
  • Handle escalated technical problems through phone and CRM applications.
  • Directly interface with dealers and customers during problem resolution processes.
  • Resolve intricate technical issues via research and analysis.

Benefits

  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
  • Retirement Benefits offered.
  • Generous Time off: Paid vacation and sick days, personal leave, and holidays up to 13 days.
  • Short and long-term disability coverage.
  • Life Insurance and Accidental Death and Dismemberment.
  • Tax-Advantaged Accounts available for health and dependent care expenses.
  • Tuition Assistance provided.
Full Job Description

Summary

The Field Service Engineer will work closely with the dealers assigned in their territory to develop and maintain the service relationship with the dealer and their customers.

Responsibilities

  • Interact with assigned dealers daily to support customers in the field.
  • Travel to dealer and customer locations to provide onsite support, training and troubleshooting of equipment.
  • Perform on site dealer audits to ensure customer satisfaction across dealer network.
  • Provide technical support and investigation of issues reported by customers and dealers.
  • Receive and respond to escalated technical issues by telephone and CRM applications.
  • Interfaces directly with dealers and customers throughout the problem resolution process, including understanding customer issues, conveying action plans, and communicating updates and resolutions.
  • Resolve complex technical issues through research, data analysis, and advanced troubleshooting.
  • Work directly with engineering, manufacturing, and quality teams to develop a resolution to problems.
  • Serve as technical lead for field evaluation units.
  • Develop technical documentation including manuals, service bulletins, and work instructions.
  • Create and present content for training events and seminars.
  • Manage goodwill concession process.

Required Qualifications

  • High School Diploma or GED.
  • Valid driver’s license with a safe driving record to support frequent travel to regional dealer locations via company vehicle.
  • 2+ years of experience managing technical relationships.
  • 2+ years of experience with electrical, mechanical, or refrigeration systems.
  • Willing and able to travel up to 60% via company vehicle and air travel primarily within the Eastern United States, with rare instances of international travel.
  • Ability to maintain a productive home office for administrative tasks when not traveling in the field.

Preferred Qualifications

  • Associate or bachelor’s degree in a technical field.
  • Has broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
  • EPA 608 Certification.
  • Previous experience working in transportation or automotive or HVAC industries.
  • Proficient in Microsoft Office Applications.

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives

  • Retirement Benefits

  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

  • Disability: Short-term and long-term disability

  • Life Insurance and Accidental Death and Dismemberment

  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

  • Tuition Assistance

To learn more about our benefits offering, please click here . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 1 June 2026

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

About Carrier Global Corporation

Carrier is the provider of intelligent climate and energy solutions.

Carrier Global Corporation Careers

There has never been a more exciting time to explore job opportunities at Carrier Global Corporation, a leader in innovative climate, security, and building automation technologies. Join our global team of professionals and be at the forefront of industry and technology. Work You’ll Do Embark on a career with Carrier Global Corporation and contribute to a sustainable, safe, and intelligent future. Our diverse team of experts is dedicated to pioneering advancements in climate control, fire safety, and security solutions that make modern living possible. Transform industries and communities with your expertise, innovation, and leadership. At Carrier, you are positioned uniquely at the nexus of technology, sustainability, and global reach. Engage with a worldwide network of professionals to help clients and communities navigate through challenges with cutting-edge solutions. Collaborate with over 53,000 employees around the globe, all united in delivering excellence and innovation in our field. Carrier Global Corporation Professional Growth and Opportunities We are committed to fostering professional growth and career advancement. Carrier offers a wide range of job opportunities, from internships to leadership positions, each providing a path to meaningful impact. Do Innovative Work Join our expansive team of dedicated professionals at the intersection of technology, sustainability, and global service. Carrier empowers you to innovate and lead in your field, supported by a culture that values diversity and dynamic thinking. Deliver targeted solutions and drive transformation in the industry with a depth of knowledge and a breadth of resources unmatched in our field. Be Part of a Great Team Work with cutting-edge technology and leverage the comprehensive capabilities of a global leader. Our team’s collaborative efforts result in smarter, safer buildings and more efficient, secure environments. Future-Proof Your Career Advance your career with Carrier’s extensive support, including professional development, diversity training, and certification opportunities. Your growth is limitless, propelled by your ambition and our collective mission. Explore Discover how Carrier is leading the way in digital transformation and sustainable innovation. See how our solutions are shaping the future of industries and enhancing quality of life globally. Carrier Global Corporation Employment Culture Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in leadership that fosters personal and professional growth, creating a workplace where all can thrive. Stay Connected Join Our Team Search for open positions that match your skills and interests. We value passionate, curious, and solution-driven team players. Explore our job opportunities and find where you can make a difference at Carrier. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Carrier Global Corporation.
Learn more about Carrier Global Corporation
Size
53,000 employees
Market Cap
$34.9 billion
Industry
Real Estate & Construction
Net Income
$1.9 billion
Revenue
$17.4 billion
* Ladders Estimates

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