Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role:

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.  Understand the customer's business and competitive environment; generate service revenue.

• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.  Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).

• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.  Adhere to established training, quality, and safety requirements.

• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.  Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).

• Approximately 70% travel across the specified geography is required.  The average driving time is 1-4 hours daily.  Occasional overnight stays and travel by air and/or train may be required.

• This role will cover 2nd shift hours with the shift time beginning 12PM and after.  The specific shift time will be determined upon offer.

You're the right fit if:

• You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries. 

• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

• You have an Associate Degree in electronics or equivalent combination of education and experience; CBET/CRES/ BSEE/BSEET/BSME/BSMET preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• You must be able to:

  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.

  • Work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload).

  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

Philips Transparency Details

The hourly pay for this position in Massachusetts is $39.00 to $61.00,

plus overtime eligible and 2nd shift pay differential.

This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.  The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found . 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

For this position, you must reside within commuting distance to Boston, Massachusetts.