Reporting to the Field Service Supervisor, the Field Service Engineer is responsible for providing expert troubleshooting, diagnostics, repairs, and maintenance to ensure the optimal performance of our advanced analytical systems.
The Field Service Engineer will also play a critical role in supporting customers remotely, performing installations, delivering training, and maintaining strong client relationships to drive satisfaction and loyalty.
Responsibilities: Technical Expertise and On-Site Activities:
- Perform diagnostic analysis, troubleshooting, and on-site repairs of microanalysis instruments.
- Conduct routine preventive maintenance and ensure optimal system performance.
- Perform system installations, including site inspections prior to delivery, to ensure readiness.
- Train instrument users on operation, maintenance, and best practices.
Support and Customer Engagement:
- Provide technical support to customers remotely to resolve issues efficiently.
- Promote CAMECA products and services to customers, identifying opportunities to enhance their experience and system performance.
- Develop and maintain strong professional relationships with customers, acting as a trusted partner and ensuring satisfaction with CAMECA solutions.
Inventory & Administration Tasks:
- Manage spare parts inventory, adapting stock levels to meet the needs of customers, effectively.
- Complete administrative tasks related to service activities, including intervention reports, site visit reports, expense report submissions, and other required documentation.
Safety & Compliance
- Adhere to all customer site safety protocols during customer visits, to ensure a safe working environment.
- Follow internal and external compliance procedures and standards, related to technical service and field operations.
Continuous Improvement & Learning:
- Maintain up-to-date technical knowledge of CAMECA systems, including hardware and software updates.
- Participate in training sessions to enhance technical expertise and interpersonal skills.
Education & Experience:- Bachelor's degree in engineering (Electrical, Mechanical, or related field) or equivalent technical certification.
- 3+ years of experience in a field service or technical support role, preferably with analytical instruments or similar high-tech equipment.
Requirements:- Technical degree or certification.
- Strong verbal, phone, and written communication skills.
- Proven Field Service experience.
- Proficient in the use of hand tools and electrical diagnostic tools.
- Strong analytical skills, problem solving, and trouble-shooting abilities.
- Able to work in a team environment.
- Excellent computer skills.
- Valid driver's license and passport
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
- Willingness to travel extensively (regionally/globally) based on customer needs (70%)
About the Business UnitCAMECA is a world leader in the design and manufacture of scientific instruments for elemental and isotopic microanalysis. CAMECA is a business unit of AMETEK, Inc., with offices located in Paris, France, and Madison, WI. CAMECA is committed to continuously broadening our product offerings and expanding the range of applications each instrument and technique can address through sustained, long-term R&D investments and close collaborations with leading academic research units. Today, our products serve a broad range of laboratory and process control applications in end markets that include semiconductor, nanoscience, environment, geology, nuclear, and material sciences.
CompensationEmployee Type: Salaried
Currency: USD
Salary Minimum: 90,000
Salary Maximum: 130,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
