General Electric Company

Field Service Engineer 3

General Electric Company • $80K — $95K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Associate's or Bachelor's degree in relevant engineering field or equivalent military education and experience.
  • 4+ years of experience servicing electrical equipment.
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
  • Proficient in troubleshooting and responding to customer concerns.
  • Familiarity with web applications and Microsoft Office Suite.
  • Ability to interface effectively with internal teams and external customers.

Responsibilities

  • Perform advanced troubleshooting and repair on assigned equipment.
  • Lead communications with customers and escalate customer-related concerns.
  • Own customer issues from identification to resolution, ensuring proactive team engagement.
  • Co-lead regular team or modality meetings as required.
  • Recommend value-added services to improve customer efficiency.
  • Utilize GEHC escalation processes to implement corrective actions for customer issues.
  • Assist the Area Service Manager in creating growth strategies.

Benefits

  • Relocation assistance provided.
Full Job Description
Job Description Summary
Roles and Responsibilities:

The Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs of designated equipment, and drives customer satisfaction through Service Excellence.

Job Description

Roles and Responsibilities:

The Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs of designated equipment, and drives customer satisfaction through Service Excellence.

Responsibilities :

  • Perform advanced troubleshooting and repair on assigned equipment.
  • May also perform installation, validation and maintenance on assigned equipment.
  • Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
  • Lead communications with customers and serve as escalation point for customer-related concerns including installs.
  • Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
  • Lead and communicate HQ and Zone or Area-level initiatives.
  • Co-lead regular team or modality meetings as required.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Effectively communicate and partner with teammates and colleagues.
  • Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Keep up to date with competitor information and market trends.
  • Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.
  • Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.
  • Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.
  • May include application training of clinical or scientific staff on designated equipment.

Qualifications :

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment;
  • OR equivalent military education and 4+ years of experience servicing electrical equipment;
  • OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.
  • Experience interfacing with both internal team members and external customers as part of a solution based service process.
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
  • Experience troubleshooting and responding to customer concerns.
  • Experience with Web applications as well as Microsoft suite of products.
  • The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
  • In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).


 

Special Physical Requirements:

Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, s"

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Relocation Assistance Provided: Yes

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Business Services
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ
GE
* Ladders Estimates

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