General Electric Company

Field Service Engineer 2- Richmond/Charlottesville, VA Area

General Electric Company$70K — $95K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Associate degree in related field or equivalent military education with 4 years of experience servicing electronic equipment
  • High school diploma/GED with 6 years of relevant experience
  • Technical capabilities in X-Ray, Mammo, Vascular, or Nuclear medicine
  • Valid Driver's License required
  • Familiarity with web applications and Microsoft suite
  • Legal authorization to work in the U.S. required
  • Availability for after-hours or rotating on-call schedule including weekends

Responsibilities

  • Perform timely, accurate preventative maintenance on medical equipment
  • Troubleshoot, repair, and install moderately complex medical systems
  • Lead customer communications and serve as an escalation point for concerns
  • Own customer issues from identification to resolution
  • Collaborate with team members to deliver effective solutions
  • Leverage customer relationships to drive service sales
  • Ensure compliance with company policies and hospital protocols, documenting all work performed

Benefits

  • Comprehensive total rewards package designed to support employee ambition
  • Opportunities for career growth within a global organization
  • Team-oriented culture that values care and collaboration
  • Work-life balance supported through flexible scheduling
  • Participation in a values-driven environment with an emphasis on integrity
Full Job Description
Job Description Summary
The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence.

Job Description
Key Roles and Experiences
  • Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients

  • Perform troubleshooting, service repairs and installations of moderate complexity

  • Lead communications with customers and serve as escalation point for customer related concerns, including installations

  • Own customer issues from dispatch or identification of issue to resolution.

  • Proactively engage with other team members to ensure appropriate solution for the customer

  • Leads installations, validations, maintenance, and service repair needs on designated equipment.

  • Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.

  • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction

  • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts

  • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently

  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Qualifications/Technical Requirements:
  • Educational and Technical Requirements

    • Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment

    • Or high school diploma/GED and 6 years of relevant experience

  • Technical capabilities in X-Ray, Mammo, Vascular or Nuclear medicine including troubleshooting, repair and installation

  • Must have and maintain a valid Driver27s License

  • Experience with Web applications as well as Microsoft suite of products

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

  • Ability to be available after hours and/or work a rotating on-call schedule including weekends

  • Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Preferred Qualifications
  • Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership 6 always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you27d expect from an organization with global strength and scale, and you27ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-PA1

#Remote

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ

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