What you will doThe Field Quality Engineer will influence business bottom line results by leading, facilitating, and reporting Customer and Field related quality activities for each of our platforms. This role will bring improved connection between the customer and our internal functional teams.
In this role, your responsibilities will include oversight of all quality related aspects for each equipment platform, primarily including failure analysis and data gathering based on customer provided feedback, resulting in the development of a clearly defined project pipeline - which will include analysis of factors that are utilized to define each project. The role will coordinate information from Product Technical Support teams, Field Teams via warranty and other data, Customer Interactions and Field Technicians to define the specific elements to be fixed or changed to improve the overall customer experience.
This position will report to the Customer Product Quality Manager and is will be primarily located in the Airside Center of Excellence in York, PA.
How you will do it- Provide Field Quality leadership across assigned product families with a focus on driving improved customer quality experience across their assigned equipment portfolio.
- Provide data and impact analysis of improvement opportunities to leadership for project formation and resourcing. This will include actively tracking metrics to quantify effectiveness and accountability for conversion of opportunities to tangible customer benefits.
- Interact with customers, execute site visits, gather information, and provide appropriate responses to direct customers of our equipment portfolio to remedy customer issues. This will include doing customer research and customer investigations to understand root cause and calculation of benefits for quality improvements.
- Partner with Field Technical team members to develop effective communication strategies that allow JCI to focus on critical improvement deliverable.
- Development of a clearly defined project pipeline with priorities in place to deliver maximum benefit to our customers and the SBU. Providing leadership with data and tools to quantify and champion impactful quality improvement projects will be key to driving a change in our quality culture.
- Develop a strong understanding of customer perception/experience as it relates to equipment performance, Critical To Quality (CTQ) elements.
- Provide field facing data analysis to facilitate supplier, reliability, and other quality improvements into existing processes.
What we look for Required:- Bachelor's degree in engineering, management or related discipline, including 5+ years of experience in quality in a low volume, high mix manufacturing environment.
- Excellent interpersonal skills, with demonstrated success in professional customer and supplier interaction.
- Ability to travel up to 50% with some peaks at higher levels.
- Solid interpersonal skills with the ability to influence and motivate associates and to interact with various departments throughout the organization
- Team oriented proactive change agent with a hands-on, collaborative approach in implementing and maintaining operating disciplines while leveraging lean methodologies
- Project management and planning tools, including monitoring of project activities and project trackers via relevant IT tools.
- Strong background in quality tools such as problem solving (9S/8D), strategy or A3 methodologies, FMEA, NCR, Deviations, CAPA.
- Preferred to have data analysis background (MS Excel/Power-Bi or similar)
