Position Overview
DNG / StarTouch Communications is seeking a highly capable and results-driven Field Operations Manager (FOM) to lead a distributed team of Field Technicians supporting our wireless network infrastructure across Washington, Oregon, and Northern California.
This role is accountable for both ongoing field operations of active (on-air) network assets as well as the deployment of new network builds, link construction, and circuit turn-ups. The ideal candidate is a strong leader of both people and projects, with a deep understanding of operational milestones, service delivery, and network performance accountability.
Key Responsibilities
Field Operations Leadership
- Lead and manage a geographically dispersed team of Field Technicians across WA, OR, and NorCal.
- Maintain a high-performance culture focused on network reliability, uptime, and rapid issue resolution.
- Oversee day-to-day field operations for existing network assets, ensuring high availability and SLA adherence.
Project Delivery & Construction (CX)
- Drive execution of new network builds including microwave links, site integration, and circuit turn-ups.
- Own the construction (CX) lifecycle from planning through completion, ensuring milestone alignment and delivery commitments.
- Forecast, track, and actualize key project milestones, deliverables, and timelines.
Ticketing & Operations Management
- Oversee field operations ticket management processes, ensuring efficient prioritization, dispatch, and resolution.
- Coordinate closely with the NOC for escalations, outages, and maintenance activities.
- Implement and optimize processes to improve operational efficiency and service quality.
Vendor & Resource Management
- Manage construction vendors (CX)including selection, onboarding, performance evaluation, and accountability.
- Coordinate equipment procurement and Bill of Materials (BOM) planning to support both operations and project builds.
- Ensure alignment of vendor activities with project timelines and quality standards.
Cross-Functional Collaboration
- Work collaboratively across all functional teams, including:
- RF Engineering
- Finance
- Network Engineering
- NOC
- Field Operations
- Serve as a key liaison ensuring field execution aligns with design, financial, and operational goals.
Executive Communication
- Provide clear, concise updates and reporting to executive leadership.
- Present on project status, operational performance, risks, and mitigation strategies.
Required Qualifications
- 7+ years of experience in wireless telecom field operations and/or network deployment.
- 3+ years of experience leading distributed field teams.
- Strong experience in:
- Field operations ticket management
- Network construction (CX) lifecycle
- Vendor management and coordination
- Proven ability to manage complex, multi-site deployments and operations simultaneously.
- Demonstrated success in meeting milestones, deadlines, and service-level commitments.
- Strong leadership, organizational, and problem-solving skills.
- Effective communicator with experience presenting to executive leadership.
Preferred Qualifications
- Experience with Site Tracker project management platform strongly preferred.
- Familiarity with Tier 1 telecom project management and operational systems.
- Background in microwave networks, fixed wireless, or similar infrastructure environments.
- Knowledge of network performance metrics, uptime standards, and field operations best practices.
Key Attributes for Success
- Strong leadership mindset with the ability to motivate and manage distributed teams
- Ownership mentality with a focus on execution and results
- Deep understanding of milestones, deliverables, and operational commitments
- Ability to balance urgent operations issues with long-term project delivery
- Collaborative, proactive, and detail-oriented
Benefits
- Medical insurance
- Company paid Vision and dental benefits
- Additional ancillary benefits for accident, hospitalization, long term and short term disability, special event, and cancer are available at the employee's expense.
- $100,000 company paid life insurance coverage which can be increased by employee contributions
- 401K basic retirement plan w/matching contribution plan
- 10 paid holidays - New Years, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and your Birthday.
- Seventeen (17) PTO days per year. Twenty-two days (22) after four (4) years of employment.
