Location: Remote - must be located near major airport due to client travel
Type: Full-time
The RoleAs Field Implementation Manager, you'll be the face of Toro during one of the most critical moments in our client journey: going live. You'll lead the deployment of our TMS platform at customer sites, ensuring a smooth transition from legacy systems to Toro's modern, user-friendly solution. This role blends project management, client training, and real-time problem solving all with a people-first mindset.
What You'll Do
- Lead onsite implementations of Toro's platform at bulk trucking terminals, dispatch centers, and warehouses
- Partner with Sales, Engineering, Product and Operations to translate client goals into actionable rollout plans
- Deliver hands-on training to dispatchers, drivers, and logistics managers, making tech feel approachable and useful
- Troubleshoot issues in real time and adapt implementation plans to meet site-specific needs
- Travel to client sites (up to 70%)
What You Bring
- 2-4 years of experience in a client facing role, warehousing, logistics or field-based SaaS implementation
- Strong project management and client-facing communication skills
- Comfort with dynamic environments and a knack for simplifying complex systems
- Empathy for frontline users and a bias toward action
- Willingness to travel and work hands-on with clients
Why Toro
- Be part of a mission-driven team reshaping an essential industry
- A culture that values clarity, warmth, and continuous improvement
- Comprehensive medical, dental, and vision coverage
- Unlimited PTO
- 401(k) policy managed by Empower
