Burlington Stores

Field HR Ops Manager, Business Operations

Burlington Stores • $95K — $125K *
Kingsbury, IN 46345In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in field HR, workforce planning, or HR operations in multi-unit retail environments
  • Prior people-leadership experience preferred
  • Strong coordination and project management skills
  • Knowledge of HR systems, data tools, and staffing planning platforms
  • Exceptional communication skills for influencing stakeholders and developing presentations
  • Detail-oriented with a strong execution ability in fast-paced environments
  • Experience working with Store Operations and corporate HR functions
  • Strong analytical skills to translate workforce data into actionable insights

Responsibilities

  • Lead staffing and talent placement planning for new store openings and remodels
  • Own the staffing models process and assess changes in response to volume shifts
  • Direct the execution of staffing role changes and manage related processes
  • Manage holiday peak planning and align on hiring and destaffing strategies
  • Build and present staffing decks for executive leadership
  • Oversee the competitive wage process and recommend adjustments for new markets
  • Own SOP documentation and lead execution of pilot programs across HR operations
  • Lead and coach the Field HR Ops Coordinator for effective support

Benefits

  • Competitive wages
  • Flexible hours
  • Associate discount
  • Medical, dental, and vision coverage including life and disability insurance
  • Paid time off and paid holidays for full-time associates
  • 401(k) plan
  • Training and development opportunities for career growth
Full Job Description
Position Overview

As Burlington continues to grow and expand our store footprint, we are committed to building strong, execution-focused HR support for our field teams to deliver a seamless associate and customer experience.
The Manager, Field HR Operations (Business Operations) leads the planning and execution of complex, large-scale staffing and talent-placement initiatives that impact our store organization - from new store openings, remodels and closures to seasonal peak hiring, staffing model updates, and competitive-wage analysis. This role serves as a cross-functional connector between Field HRBPs, Store Operations & Asset Protection, Compensation, Talent Acquisition, and HR COEs, driving alignment, operational excellence, and effective workforce planning across the organization. The role also provides leadership and development to a Field HR Ops Coordinator supporting these initiatives.

A Day in the Life

New Store & Staffing Operations
  • Lead labor and store talent placement planning for new store openings, closings, and remodels, ensuring alignment with Field HR, Store Operations, and the New Store team on timing and readiness.
  • Own the Staffing Models process (new store, seasonal, and spring/fall updates): align with Store Operations and asset protection on update timing, assess volume shifts and their impact, compare current to proposed models, and communicate changes to field leaders for feedback.
  • Direct execution of staffing model role changes and position eliminations, including process oversight and change management.


Peak / Seasonal Planning
  • Lead Holiday Peak Planning, hiring, and destaffing: update the peak playbook, align the team on approach, and set standardized timing for hiring events in partnership with HRIS and Talent Acquisition.
  • Build and present staffing decks for executive leadership approval, and set up the process to identify and deploy Talent Captains, including training coordination with RHRMs.
  • Set up and oversee the destaffing plan and execution, including communication and follow-up through close-out.


Competitive Wage
  • Serve as a key partner to Compensation and Talent Acquisition to evaluate in-hire rate structures and recommend competitive-wage adjustments, including for new store markets.
  • Run the quarterly competitive-wage process: align on budget with Store Operations, analyze prior-year approach, build recommendation decks, and finalize proposals with senior stakeholders.


Business/Role SOPs & Pilot Programs
  • Own Business/Role SOP documentation, including role changes, reporting-structure updates, and related field communication.
  • Lead field execution of pilot programs and other ad hoc business operation initiatives.
  • Identify opportunities to streamline HR operational processes, improve efficiencies, and enhance associate and field leader experience.


Team Leadership & Field Support
  • Lead and coach the Field HR Ops Coordinator supporting new store and competitive-wage administration.
  • Act as subject matter expert in store talent systems and tools, ensuring accurate data and consistent utilization across the field.
  • Maintain open lines of communication with Field HRBPs, sharing updates and guidance on talent-related operational initiatives.
  • Collaborate with business units to ensure alignment and compliance with workforce planning initiatives.


You'll Come With

  • 5+ years of experience in field HR, workforce planning, or HR operations in a multi-unit retail environment; prior people-leadership experience preferred.
  • Proven ability to lead cross-functional initiatives with strong coordination and project management skills.
  • Strong working knowledge of HR systems, data tools, and talent/staffing planning platforms.
  • Exceptional written and verbal communication skills, including the ability to influence stakeholders and develop executive presentations, business recommendations, and field-facing communications.
  • Ability to simplify complex operational concepts into clear, actionable messaging for diverse audiences.
  • Detail-oriented, with a strong ability to execute in fast-paced, high-growth environments.
  • Experience working with Store Operations, Asset Protection, and corporate COEs in an HR support capacity.
  • Demonstrated experience leading large-scale, cross-functional workforce planning or operational initiatives involving multiple stakeholders, tight timelines, and competing business priorities.
  • Strong analytical and problem-solving skills, with the ability to interpret workforce and business data and translate insights into actionable recommendations.


#LI-KG2

Come join our team. You're going to like it here!

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together!

About Burlington Stores

Burlington Coat Factory is a leading off-price apparel and home product retailer. They operate 567 stores in 45 states and Puerto Rico, where you’ll find a large assortment of current, high-quality, designer and name-brand merchandise at up to 65% off other retailers' prices. Choose from a large selection of coats, clothing, and shoes for the entire family. And don’t forget their great assortment of linens and home décor. In Baby Depot, you’ll find everything you need for baby, from baby bottles to cribs.

Burlington Stores Careers

Join the vibrant team at Burlington Stores, a national leader in retail, where your career journey is as promising as our commitment to innovation and diversity. At Burlington, you're not just taking a job; you're stepping into a world of opportunities that foster growth, leadership, and professional fulfillment.

Work You'll Do

At Burlington Stores, we're more than just a retail company; we're a place where you can make a real impact. Whether you're looking for a position in sales, management, or corporate roles, we offer a variety of job opportunities to match your skills and ambitions. Our team is dedicated to providing a supportive and dynamic environment where everyone’s contribution is valued.

Join Our Market-Leading Team

Being part of Burlington Stores means being part of a culture that values diversity and innovation. Our leadership is committed to fostering a workplace where ideas thrive and where every team member is empowered to reach their full potential. With Burlington, you will collaborate with talented professionals who are passionate about redefining the retail experience.

Innovative Work and Career Growth

Embrace the chance to do innovative work with Burlington Stores, where we push the boundaries of what retail can be. With over 700 stores nationwide, the scale of our challenges offers limitless opportunities for career growth. Dive into roles that challenge you to think big, whether in store management, supply chain logistics, or corporate strategy.

Internship and Employment Opportunities

Kickstart your career with an internship at Burlington Stores, where you can gain invaluable industry experience. Our internships provide a robust platform for learning and networking, setting the stage for a successful transition to full-time employment. We are committed to hiring interns who are curious, driven, and ready to make an immediate impact.

Benefits and Professional Development

Choosing a career at Burlington Stores means enjoying competitive benefits and comprehensive diversity training programs designed to help you grow at every stage of your professional life. Our benefits package includes health, dental, and vision insurance, employee discounts, and much more. Moreover, we support your continuous improvement through professional development courses and leadership training.

Explore Burlington Stores Jobs

Ready to advance your career in a company that prides itself on growth, innovation, and a positive work culture? Explore the job opportunities at Burlington Stores today. Tailor your resume, prepare for your interview, and join a team that’s committed to redefining retail.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to lead and inspire. SEARCH BURLINGTON STORES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Burlington Stores.
Learn more about Burlington Stores
Size
14,803 employees
Market Cap
$12.8 billion
Industry
Retail & Consumer Goods
Net Income
-$216.5 million
Founded
1972
5 Year Trend
+10.8%
Revenue
$5.7 billion
NASDAQ
BURL
* Ladders Estimates

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