Position Summary The Clinical Specialist will be primarily responsible for training and supporting users of our products. This includes teaching and training users in the correct manner to ensure our products are used safely and effectively - both for the preservation of organs prior to transplant, and for various clinical and non-clinical research studies. The role of Clinical Specialist will involve global travel, primarily within North America, visiting leading sites of transplantation surgery. This means the Clinical Specialist will be required to work after business hours, including nights, weekends and some very long days, which is the norm due to the unpredictable nature of organ donation and transplantation.
RequirementsResponsibilities may include the following and other duties may be assigned:
- Train and support organ retrieval and transplant teams in the use of the OrganOx metra according to OrganOx's policies and procedures.
- Generally, on-call 24/7 for about 15 days a month (including holidays and weekends) for remote and onsite support.
- Organize Site Initiation & Refresher Visits, training sessions (in person and remote) and centralized training events.
- Effective and timely communication with transplant teams, internal management and coworkers.
- Create and write case study review with guidance for senior colleagues.
- When not on call, the clinical specialist will support managers, directors and other internal staff in various assignments, either remotely or onsite.
- May participate in R&D activities in lab settings under the direction of management.
- Work with the liver transplant teams to collect data on livers perfused and preserved on the metra to build up a database of product performance and use.
- Ensure vendor credentialing requirements are current and able to pass routine background checks and drug screens.
- Attend local, regional, national, and international meetings and conferences, in person or virtually, on behalf of OrganOx as a supporter, participant, or presenter as needed.
- Develop and maintain positive working relationships in connection with end users of all levels.
- Perform administrative tasks related to expenses, email, and other communication activities.
- Ensure personal understanding of all quality policy/system items that are personally applicable.
- Follow all work/quality procedures to ensure quality system compliance and high-quality work.
- Other duties as assigned by Director of Clinical Support.
Qualifications and RequirementsEssential Requirements:
- BS degree in combination with equivalent medical experience, with 3+ years' experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED
- Regardless of professional background, must possess the following qualifications:
- Must be highly flexible and willing to support sites as needed within and across North America
- Must be detail oriented with strong organizational skills
- Strong problem-solving skills
- Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts
- Excellent customer facing skills.
- Ability to work calmly and professionally under pressure
- Must be able to enthusiastically work at fast pace in dynamic environment and manage multiple priorities
- Microsoft Word, Excel and PowerPoint proficiency
Preferred Requirements:
- A licensed RN, RT, RD and/or a health science-related degree
- Industry experience in pharmaceutical or medical device
Other Qualifications: - Travel: Must be able to travel up to 50% of the time for training, investigator meetings, monitoring responsibilities, corporate meetings, and educational seminars.
- Physical Demands: While performing the duties of this job, the employee is regularly required to talk, hear, and speak. The position may require sitting for significant periods of the day while working on the computer. The employee must occasionally lift or move items weighing up to 50 pounds.
- Work Environment: This is a work-from-anywhere, remote job wherein meetings and collaborations can occur across multiple time zones.
- Work Accessibility: Must live within an hour of a major airport.
A job description does not imply that the duties stated are the only ones to be performed by the job holder. Job holder will be required to follow any other job-related instruction as reasonably requested by their line manager or their designate.
BenefitsWe offer competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts. Additionally, we offer a 401(k)-retirement plan with company matching after 90 days, paid time off, holidays, and additional leave benefits, as well as employee discounts and access to our onsite wellness facility. OrganOx supports work-life balance and provides opportunities for ongoing professional development. 
