Job Description
Reporting to the Manager Claims Auto Field, the Field Claim Specialist Auto ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.
Accountabilities:
- Reviewing damage photos & claim file loss details to validate damages are loss related
- Create a loss damage estimate that accurately represents known damages
- Explain the repair estimate to the client and negotiate a settlement
- Explain the rental process
- Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
- Provide on the job training and feedback for team members as requested by manager
- Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
- Support effective partnerships with agents and brokers
- Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
- Attend industry seminars relative to automotive repair
- Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
- Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level
Qualifications:
- Technical Diploma or equivalent training in auto body repair
- Experience in estimating vehicles using ADP or Mitchell systems
- Minimum 1-3 years auto damage estimating experience
- Must hold a valid Driver's License
- Willing to enroll in CIP designation
- Strong customer service skills
- Excellent organizational skills
- Excellent negotiating skills
- Excellent written and verbal communication skills
- Knowledge of Guidewire ClaimCenter, the auto policy and auto repair procedures
- Proficient keyboard skills and computer literacy
#LI-KT1
Skills
Auto Body Repair, Automotive Body Repair, Automotive Repair, Communication, Customer Experience Management, Negotiation, Reporting, Time Management
Compensation
Expected compensation for this role ranges from $ 67,200.00 - 109,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
