Job Title - Field BCI Specialist (Clinical Development)

Position: Field BCI Specialist (Clinical Development)
Location: Field-based -Buffalo, NY
Employment Type: Full-time

About the Role

Clinical, patient-facing neurotechnology field role

At Synchron, we're focused on human-centered neurotechnology, delivered in real life.

We're looking for a Field BCI Specialist to support our investigational brain-computer interface (BCI) clinical trials for individuals living with severe neurological conditions, including ALS. This is a hands-on, field-based role where clinical care, cutting-edge neurotechnology, and real-world data converge.

You'll work directly with patients, caregivers, and clinical sites-primarily in-home sessions-while acting as a critical link between clinical execution, device performance, and data quality. Your work will help shape patient experience, system reliability, and the datasets that power product development and future clinical insight.

If you're energized by autonomy, emerging technology, and meaningful human impact, this role is for you.

Key Responsibilities

What You'll Do

Patient Sessions & Field Execution

• Lead in-home patient sessions, traveling up to 80-90%.
• Train patients and caregivers on safe, effective use of Synchron's BCI systems
• Own system setup, configuration, optimization, and training across hardware and software
• Monitor session quality and system performance in real-world environments
• Troubleshoot technical, workflow, or user issues in real time and determine next steps
• Build trusted, empathetic relationships with patients, caregivers, and study staff

Clinical Research & Data Excellence

• Execute clinical trial activities in accordance with IRB-approved protocols, SOPs, and GCP
• Accurately document session outcomes, observations, and technical findings
• Ensure high-quality, complete, and usable data from patient sessions
• Partner with internal teams (Clinical Ops, Data Science, Engineering, Quality) to resolve issues, improve workflows and feed real-world insights into product and system evolution
• Identify, escalate, and track product or study-related issues through appropriate channels

Technology, Feedback & Continuous Improvement

• Serve as a field expert on Synchron's BCI systems across the device lifecycle
• Develop working knowledge of BCI fundamentals, neural signal concepts, and system architecture
• Provide structured feedback from the field to inform patient experience improvements, training materials, and product optimization

Required Qualifications

Who You Are

• Bachelor's degree or higher in Health Sciences, Biomedical Engineering, Neuroscience, or equivalent clinical/technical experience
• 3+ years of patient-facing clinical experience, such as:
  • Occupational Therapy (OT)
  • Physical Therapy (PT)
  • Speech-Language Pathology (SLP)
  • Nursing (RN/LPN)
  • Rehab-adjacent
  • Assistive Technology
  • Neurology
• Experience working with neurologically affected or medically complex populations strongly preferred
• Comfortable working independently in home, hospital, and research environments
• Demonstrated ability to learn, operate, and troubleshoot technical hardware and software systems

What Sets You Up for Success

• Patient-first mindset grounded in empathy, respect, and professionalism
• Strong communication and interpersonal skills-you translate complexity into clarity
• High attention to detail and comfort working in regulated clinical environments
• Practical problem-solver who can think on their feet in the field
• Organized, reliable, and disciplined in documentation and protocol adherence
• Comfortable using laptops, mobile devices (iOS/Android), and standard productivity tools
• Valid driver's license and enthusiasm for field-based work and travel
• Curious, adaptable, and excited to grow alongside evolving technology
• Experience in rehabilitation, clinical support, patient training and medical devices

Why Join Synchron

• Work directly with breakthrough neurotechnology in real patient environments
• Be a core contributor to how patient session data becomes insight, evidence, and impact
• Operate with autonomy while being deeply supported by cross-functional teams
• Help define the future of BCI-enabled care, research, and applications
• Make a meaningful difference in the lives of patients and caregivers

Compensation

The base salary range for this role is USD 90,000 - USD 120,000 depending on experience, skills, and qualifications. In addition to base salary, this role may be eligible for discretionary bonuses and/or equity grants, subject to board approval and company policy.

Visa Sponsorship

We are unable to offer visa sponsorship for this position.

Benefits (for W-2, full-time, exempt employees in the US only) ***Intern positions not eligible

• Subsidized medical and dental insurance coverage for you and your dependent(s)
• Life insurance, short-term disability, long-term disability
• 401k
• Discretionary unlimited PTO
• Flexible Spending Account for you and your dependent(s), with eligible plan elections
• Commuter benefits for NY employees