Overview

Veeco is seeking a highly motivated Field Applications Engineer to support customer deployment, qualification, and production ramp of Veeco's ion beam deposition systems. The successful candidate will work closely with customers and internal cross-functional teams to execute established process best-known methods (BKMs), qualify new systems, troubleshoot process and hardware issues, and ensure successful adoption of Veeco technology in manufacturing environments.

This role requires a strong combination of process knowledge, equipment troubleshooting capability, and customer-facing communication skills. The engineer will serve as a technical owner for assigned customer engagements and will be expected to independently support tool qualifications, process transfer activities, and production ramp efforts following initial training.

Responsibilities
• Lead process qualification and acceptance activities for Veeco systems at customer sites.
• Execute established process BKMs and support process transfer from Veeco development environments into customer manufacturing operations.
• Perform process characterization, data collection, analysis, and reporting to ensure customer requirements are achieved.
• Troubleshoot process, hardware, and system performance issues and drive timely resolution in collaboration with field service, engineering, and applications teams.
• Support installation, startup, and qualification of new systems at customer facilities.
• Identify and resolve process deviations, equipment issues, and operational challenges that impact system performance.
• Conduct root cause investigations and implement corrective actions for customer escalations.
• Deliver customer training on equipment operation, process execution, maintenance procedures, and best practices.
• Develop and maintain technical documentation, qualification reports, and process records.
• Provide customer feedback and field observations to support product improvements and future development efforts.
• Collaborate closely with applications engineering, product management, service, operations, and engineering teams to ensure customer success.
• Travel domestically and internationally to support customer qualification, ramp, and production activities.

Qualifications
• Bachelor's degree in Engineering, Physics, Materials Science, Chemistry, or a related technical field.
• Minimum of five (5) years of experience supporting semiconductor, optical coating, thin-film deposition, vacuum process, or related manufacturing equipment.
• Experience qualifying and supporting production equipment in customer manufacturing environments.
• Demonstrated ability to independently troubleshoot complex process and equipment issues.
• Experience working directly with customers in a technical support, applications engineering, process engineering, or field engineering capacity.
• Willingness and ability to travel approximately 50-75% domestically and internationally.

Knowledge, Skills & Abilities
• Strong understanding of thin-film deposition processes, vacuum systems, and associated hardware.
• Working knowledge of process diagnostics, system performance monitoring, and equipment troubleshooting.
• Experience with process qualification, process control, and manufacturing support activities.
• Ability to interpret process data, identify trends, and perform root cause analysis.
• Strong organizational skills with the ability to manage multiple customer priorities simultaneously.
• Excellent verbal and written communication skills with the ability to effectively interact with customers and cross-functional teams.
• Self-motivated, capable of working independently, and comfortable operating in a fast-paced customer-facing environment.
• Experience with semiconductor, photonics, optical coatings, or advanced materials manufacturing is preferred.

Salary and BenefitsThe expected salary range for this position is $105,456 - $140,608, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance