DESCRIPTIONSummary:This role provides application engineering support to the external customer base, sales organization and the product team for the assigned product offerings and the related manufacturing processes. Determines customer's existing and evolving technical application needs and applies or adapts UI products to satisfy those needs. Provides support before and after the sale, and coordinates all issues with the appropriate product team to ensure an accurate, detailed understanding and timely resolution of customer expectations and requirements.
Principal Accountabilities:- Works directly with sales and customers as an engineer on specific pre-sale or post-sale product and process application issues; With the customer, evaluates feasibility and alternatives.
- With the product team, evaluates the significance of requested product applications/modifications as they relate to customer expectations and timing as well as product team resource availability.
- Reviews customer's PCB design and identifies projected savings based upon use of proposed equipment.
- May use PC price/performance software, preparing production capability and financial ROI analysis to assist customers with capital equipment justification.
- Determines with Engineering if requested product applications or modifications are feasible. If feasible, enters RFQ. If not feasible, responds to customer and salesperson with alternatives.
- Assists engineering or product team to develop a quotation, development time, cost and schedule.
- Assists in developing manufacturing cost and schedules.
- May assemble and test applications tooling, and integrate into base machines.
- Works with product team and sales to establish a quotation.
- Explains requested product applications/modifications quotations to the customer, including justifications.
- Assists sales with technical customer presentations.
- May monitor engineering development, delivery schedule, and advises customers and sales of progress.
- Supports field engineering on installations to ensure machines and equipment are installed and function to customer specifications.
- May assist in providing technical training to customer's employees.
- Identifies need for sales tools and training relative to product or process applications; Assists the product team in developing those tools.
- Assists in development of new equipment specifications, performance requirements, features and enhancements.
- Whenever possible, presents papers at trade shows and technical seminars to enhance Universal's reputation for product and process capability.
Minimum Requirements:- Associates Degree in a technical discipline with 2+ years of relevant experience in the capital goods industry.
- Experience in support of printed circuit board assembly equipment or equivalent is preferred.
Responsibility for Quality Procedures or Direct Product Quality:- Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem-solving tools to continuously improve work processes.
Physical Demands:- Requires the ability to use a computer on a frequent basis.
- Position requires the ability to understand and interpret detailed documents and drawings.
- Must be able to communicate clearly with fellow colleagues and in giving presentations.
- Traveling domestically and internationally to customer sites or conferences may occasionally be required.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. "Green Card Holder"), Political Asylee, or Refugee.
Target Annual Base Pay: $85,000 - $90,000 + Robust Benefits
