Position OverviewWe are hiring a Field Applications Engineer to own the technical relationship with our customers. You will be the credible engineering voice our customers talk to, walking them through results, fielding their technical questions, and making sure they get real value out of the platform.
This is also our highest-leverage customer support seat. You will be close enough to customer designs and to the product to speak authoritatively when customers have technical questions, push back on results, or need help getting more value out of the platform.
You will work closely with our internal operations and engineering teams to keep the customer-facing experience sharp, and you will be the customer's primary technical contact throughout the engagement.
Core ResponsibilityOwn the technical relationship with Cadstrom customers. Author customer-facing deliverables, drive technical conversations, and ensure customers continue to extract value from the platform across the lifecycle of an engagement.
Key Responsibilities- Serve as the primary technical point of contact for assigned customer engagements
- Author and deliver customer-facing reports and supporting materials
- Lead technical walk-throughs, working sessions, and follow-up conversations with customer engineers
- Defend, contextualize, and refine results in conversation with customers
- Support customer adoption: help customers integrate Cadstrom into their existing design and review workflows
- Surface customer use cases and adoption signals back to internal teams
- Identify expansion opportunities and partner with sales to convert customer success into broader engagements
- Contribute to customer-facing documentation, onboarding materials, and best-practice guidance
What Success Looks Like- Customer confidence: deep technical credibility established with customer engineers, low escalation rate
- Customer outcomes: measurable engagement and adoption growth across assigned accounts
- Deliverable quality: customer-facing reports and conversations consistently land as polished, accurate, and engineer-credible
- Expansion: identified use cases and adoption patterns that turn pilots into broader engagements
- Product signal: structured feedback to internal teams that helps improve the customer-facing experience
Required Qualifications- Technical foundation: Bachelor's degree in Electrical or Electronics Engineering or a closely related technical field. Advanced degree welcome.
- EE experience: 5+ years of hands-on electrical engineering experience, ideally including board-level design, debug, or design review.
- Customer-facing experience: prior experience working directly with external technical customers in an FAE, applications engineering, customer engineering, or similar role.
- Citizenship and location: US citizenship and US residency are required for this role.
Essential Skills and CharacteristicsTechnical Competency- Strong board-level EE judgment: comfortable reading a schematic, reading a data sheet, and forming a defensible opinion
- Comfortable across the analog and digital boundary: power, signal integrity, bus topology, basic mixed-signal considerations
- Curiosity for how modern validation tooling works and where it adds the most value
Customer-Facing Excellence- Strong written communication: can author a customer-facing report that reads as credible to a senior EE
- Strong verbal communication: can hold a substantive technical conversation with a customer engineer who pushes back
- Calm under technical scrutiny, comfortable defending or revising a position on the merits
- Demonstrated ability to build trust with technical customers and grow accounts over time
Operational Maturity- Comfort working closely with internal operations and engineering teams, not just customers
- Ability to manage multiple concurrent customer engagements without dropping balls
- Process-oriented mindset: helps document what works and surface what does not
