The
Federal Security Manager I will be responsible for providing a visual security presence to ensure visitors, clients, and employees have a safe and pleasant experience while inside the facility; deter and detect suspicious activities and watch for criminal behavior; assist and support the Facility Security Officer in administering and enforcing security measures necessary for implementing requirements of the National Industrial Security Program Operating Manual, Government security regulations, contractual security requirements and company security policies and procedures. This position will work day hours Monday - Friday and report directly to the Regional Manager, Federal Security.
This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.
DUTIES AND RESPONSIBILITIES - Frontline supervision of contracted security staff and daily security operations
- Implement and execute security measures for adherence to Government and company security policies and procedures
- Ensures all security systems are fully functional to include Access Control, Visitor Management, Service Now, and CCTV
- Aids with investigations of security violations, suspected compromises, and security related matters
- Proactively informs management of security related developments, anomalies, and situations that affect the security posture of the facility
- Creates, assigns, and issues facility access badges to authorized personnel
- Responds to all emergencies, such as medical, fire, intrusions, and other threats
- Implements emergency response plans and evacuation procedures, which includes conducting fire evacuation drills
- Ensures all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs
- Ensures all inventories are received in correct unit count and good condition
- Ensures security patrols are completed in accordance with QTS policies and procedures
- Conducts regular training for security staff
- Conducts security briefings for QTS staff, customers, contractors, and sub-contractor construction personnel
- Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS
- Perform security officer duties as needed to ensure efficient operations and guest service standards are met
- Provide reports as needed for internal and external audits
- Program CCTVs
- Provides customers with monthly reports
- Provides Operations leadership with monthly reports
- Runs monthly capital labor reports
- Runs monthly badge change reports
- Maintains and manages Key Watcher System, adds new customers, takes inventory, and investigates discrepancies
- Updates customers space/location and key inventory logs
- Works closely with the Operations Service Center to resolve ticketing issues and functions as an onsite advisor
- Performs weekly backups
- Reviews End of Service and labor tracking reports
- Directs the provisioning/deprovisioning of contracted security officers
- Trains, manages, and supports contracted guard personnel to provide quality customer service interactions
- Ensures contracted guard service models QTS culture and lives QTS customer creed
- Performs additional security duties and responsibilities as assigned
BASIC QUALIFICATIONS- Bachelor's degree in related field or equivalent experience in lieu of degree
- Ten or more years of professional experience
- Five or more years of related experience in Physical Security Management
- US Citizenship for this position is required by law due to federal customer contracts
PREFERRED QUALIFICATIONS - Fifteen or more years of professional experience
- Ten or more years of related experience in Physical Security Management
- Three or more years of experience with Data Center Security
- Two or more years of experience with Security Systems like Lenel or Honeywell (Prowatch)
- Two or more years of experience managing direct security personnel or security contractors
KNOWLEDGE, SKILLS AND ABILITIES- Proficient computer skills
- Strong leadership and interpersonal skills
- Proficient in Access Control Systems and related software
- Ability to communicate effectively, both verbally and in writing; for the purpose of public interaction and report writing. Have excellent customer service skills
- Ability to handle typical emergency and crisis situations efficiently and effectively
- Ability to walk, stand or sit for at least 8 hours
- Knowledge and experience conducting investigations and enforcing policies and procedures
- Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from
TOTAL REWARDSThis role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
