Essential Functions:

Environmental Management

• Manage day to day operations of cooling (production & distribution) and electrical systems
• Troubleshoot issues related to the critical infrastructure using test equipment, observation and automation, monitoring and control applications
• Proactively develop and implement maintenance activities to include both critical infrastructure and general maintenance of the physical plant (appearance)
• Work with Operations and Sales leadership to assure all environmental issues are handled and communicated correctly to the customer
• Report on all SLA required activities
  

Capacity Management

• Maintain current status and future status reporting on all capacity thresholds within the facility
  

Access Management

• Work with Security Manager to assure all access points are monitored and controlled
• In conjunction with Security Manager, manage all security issues to resolution and conduct post mortems
  

Building Management

• Management of the building and its related services such as janitorial, grounds, plumbing, fuel, phone systems, etc.
• Manage all sub-contractor agreements to maintain the facility
• Operation and maintenance of cable plant and fiber entrance, raised floor systems, automation and control systems, fire detection and suppression systems and security systems
• Develop and document operational standards, maintenance schedules, training and testing procedures, emergency contacts, inventory requirements and vendor relationships
  

Environmental Services Management

• Set up and maintain environmental monitoring solutions for all managed facilities
• Work with Operations to assure monitoring is in place for delivered services

Asset Management

• Management of asset tracking processes and systems
  

Support of Customer Implementations

• Work with Implementation Manager to assure a smooth implementation process for the customer
• Review and close tickets
• Design and create service delivery procedural manual
• Oversee training and development process for service delivery group
• Participate in 24 X 7 X 365 rotation

Minimum Requirements:

• Extensive experience and knowledge of electrical and mechanical equipment and systems operations and maintenance including, but not limited to, Caterpillar generator sets, Square D paralleling gear, MGE UPS systems, Trane Chiller plants and pumps, smoke detection systems and fire alarm systems
• Cable plant design and management
• Experience with building automation, monitoring and control systems (i.e. Trane Tracer Summit, SquareD PowerLogic, Caterpillar/ISO Power Lynx and Eaton Foreseer)
• Energy audits
• Project management

• AutoCad & Visio a plus
• Knowledge of building automation, monitoring and control systems including Trane Tracer Summit, SquareD PowerLogic, and Caterpillar/ISO Power Lynx
• Energy audits
• Ability to work well with all facility personnel and delegate tasks appropriately
• Strong customer service skills
• Excellent oral and written communication skills
• Ability to develop and document procedures and train other personnel
• Must be able to work with people at all levels internally and within the customer environment
• Must be able to work in a team environment
• Strong analytical and problem-solving skills
• Ability to work under pressure and manage multiple concurrent priorities
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
• Strong Leadership skills and capabilities

Experience/Skills:

• 5+ years technical experience working in a High Availability (Data Centers, Manufacturing, Hospitals) environment

Education:

• Bachelor’s Degree in Computer Science, Engineering or Facilities Management (or related field).  May substitute work-related experience for degree

Certifications:

• Certified Plant Engineer (CPE), Certified Plant Maintenance manager (CPMM) or similar facilities-based certification preferred