Summary:

Reporting to the Administrative Director, this position plans, organizes, directs, and operates all components of the Facility Departments of Concord Hospital across the health system including properties at Concord, Laconia, Franklin, and surrounding communities. This includes Plant Operations, Maintenance, Boiler Plant, and Grounds. The Director is responsible for creating a physical environment and culture that enables the hospital to fulfill its mission by managing the operations of the department and by providing measurement, assessment and continuous improvement of the department's performance. The Director will provide leadership, education, vision, motivation and a working environment that promotes teamwork and customer satisfaction while ensuring consistent, safe and reliable operations of hospital infrastructure and systems. The Director will be integral in maintaining all properties in the enterprise to ensure a sustainable health system, following ISO and NIAHO requirements. The Director will work closely with and collaborate with the Project Management and Real Estate Development teams to meet overall organizational goals.

Education and Experience

Bachelor's Degree required

Five years of experience, or equivalent combination of education and experience in healthcare facilities management.

Certifications, Registration & Licensure

Certified Health Care Facilities Manager (CHFM) certification upon hire or within two years of hire.

Responsibilities:

Compliance:

• Understands and manages to the regulatory and accreditation requirements
  that impacts area of responsibility.
• Develops and regularly audits departmental polices and processes to ensure
  adherence to regulatory and reimbursement requirements.
• Maintains the privacy and security of patients protected health information.
• Ensures adherence to business ethics process.

Leadership:

• Recruits, recognizes and retains qualified and competent staff members who
  reflect the organizational values.
• Establishes effective lines of communication.
• Develops both individuals and teams to meet the needs of the department and
  organization today with an eye toward tomorrow.
• Empowers the work group and holds staff accountable in performance and
  behaviors and provides feedback that helps people grow.
• Fosters a positive work environment by building trust.
• Works with other departments to create "systems" approaches vs. "silo"
  approaches.
• Translates Concord Hospital health system goals into meaningful plans for the department and connects them to staff's daily work.
• Positively impacts the organization's margin through the development of strategic and tactical business opportunities.
• Conducts on-time performance evaluations.

Performance Improvement:

• Improves quality and performance by agreed upon measures.
• Improves Service by some agreed upon measure.
• Applies process improvement principles as a practical way of using the experiences of front-line staff and customers - to continually improve services.
• Develops and supports an environment that improves safety.
• Seeks change through data.
• Seeks change through feedback.

Quality Management System:

• Understands and is able to articulate the Quality Management System; its principles, philosophy, goals and objectives.
• Is able to articulate how processes under the director's control or influence link into and interact with the organization's system of processes.
• Can define how processes under the director's control or influence add value and what has been accomplished to increase process value.
• Actively supports audits and the audit process as a vital ingredient of process improvement.
• Continually measures process effectiveness to provide data and information necessary for improvement initiatives.
• Actively helps to maintain the document management system as one tool of the QMS.
• Actively helps to maintain the document control system as one tool of the QMS.
• Seeks always to ensure that product utilization conforms to product utilization requirements.

Resource Management:

• Determines appropriate levels of departmental resources such as human,
  financial, and technical.
• Manages budget to predefined ratios and effectively controls expenditures.
• Effectively manages/Improves cost per unit ratios and increases net
  contribution to margin.
• Utilizes data to support business and/or clinical decisions. Develops
  information and management reports that are meaningful to assist in
  management of operations.
• Develops processes to ensure appropriate reimbursement for services
  provided.
• Adheres to payroll and pay practices rules.

Technical/Professional Competence:

• Creates and follows a personal development plan to improve leadership
  capabilities.
• Continuously learns and adapts areas of responsibility to emerging trends
  which impact the delivery of departmental services.
• Participates in and leads departmental and organizational change.
• Leverages technology to drive improvement.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds.

While performing the duties of this Job, the employee is regularly required to hear and speak. The employee is frequently required to sit, and walk. The employee is occasionally required to bend, climb, do repetitive motion, drive, kneel, perform activities that require fine motor skills, reach, squat, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is occasionally exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, slippery surfaces, and variable weather conditions.

The noise level in the work environment is usually loud.