Job DescriptionJob Summary:The Director, Facilities is an enterprise leader responsible for the strategic oversight, operational excellence, and risk management of facilities across 4,000+ retail locations. This role owns national facilities strategy, capital planning, and vendor ecosystems, ensuring store safety, uptime, cost discipline, and brand consistency. Serving as a key partner to Operations, Finance, Real Estate, Legal, and ESG, the Director drives scalable solutions that support growth, resiliency, and long-term value creation. The ideal candidate will have a background in multisite retail Facilities management with the ability to thrive in a fast-paced, dynamic environment.
What will you do? Strategic Leadership - Develop and drive the multiyear facilities strategy that optimizes asset life, reduces total cost of ownership, and enhances the instore customer experience.
- Lead enterprise-wide capital planning and prioritization (both reactive and proactive), ensuring investments align with brand standards, operational needs, and financial objectives.
- Establish long-term asset lifecycle frameworks and preventive maintenance strategies that improve reliability and mitigate business disruption.
- Partner with Finance, Store Operations, Real Estate, and Construction to align facility priorities with broader enterprise initiatives and market strategies.
- Strengthen enterprise, field, and vendor relationships through proactive communication, transparent decision making, and reliable partnership.
- Provide executive level updates and communication on portfolio health, capital risk, operational readiness, and strategic initiatives.
- Build a strong talent pipeline, fostering a culture of accountability, continuous improvement, and operational excellence within the facilities organization.
- Lead enterprise level change initiatives, driving adoption of new processes, technologies, and operating models.
Budget Management - Own the creation, tracking, and management of the annual facilities OpEx and CapEx budgets, totaling $100M combined.
- Closely monitor spend and ensure strict adherence to budget targets.
- Provide regular reporting and forecasting to finance and senior leadership along with insights to identify risks, opportunities and solutions.
Team & Vendor Management - Manage a team of 13 facilities professionals supporting across multiple regions.
- Lead >300 strategic third-party vendor partnerships, ensuring a scalable, high performing ecosystem capable of supporting thousands of geographically diverse locations.
- Create vendor scorecards to ensure performance monitoring and compliance.
- Implement regular RFP (Request for Proposal) processes to ensure vendor competitiveness, innovation, and alignment with evolving business needs.
Operational Excellence - Own enterprise facilities risk management, including emergency preparedness, disaster recovery coordination, and continuity planning to minimize store downtime.
- Ensure timely resolution of all maintenance issues and code violations.
- Implement preventive maintenance programs to reduce downtime and extend asset life.
- Create and monitor KPIs such as work order completion rates by vendor/trade, cost per store, store satisfaction, workorder completion of facilities team members.
Compliance & Safety - Ensure all locations meet local, state, and federal regulations.
- Partner with Legal and Risk teams to address violations and mitigate liability.
Technology & Innovation - Champion innovation in technology, sustainability, and energy management to advance operational efficiency and ESG goals.
- Leverage facilities management platforms to streamline workflows and reporting.
Data-Driven Decision Making - Use data, analytics, and forecasting to proactively identify trends, risks, and opportunities across the portfolio; guide decision making with actionable insights.
- Apply excellent analytical skills to interpret complex data sets and performance metrics.
- Tell a compelling story with data to influence decisions, drive strategy, and communicate impact to senior leadership.
Qualifications: - Demonstrated experience leading facilities operations for a multi-site portfolio of at least 1,000 locations and managing $50M annual budgets.
- Proven success leading large, geographically dispersed teams and complex vendor networks.
- Experience successfully managing large capital budgets and complex asset management projects.
- Demonstrated experience leading utilities management programs, including rate analysis, cost optimization, and energy performance tracking across a large retail or multi-site portfolio.
- Strong understanding of building systems, maintenance protocols, and compliance requirements.
- Excellent communication, negotiation, and project management skills.
- Exceptional analytical skills with the ability to translate data into actionable insights and strategic narratives.
- Proficiency in CMMS or facilities management software.
- Strategic thinker with a bias for action.
- Customer-focused mindset with attention to detail.
- Ability to thrive in a fast-paced, matrixed organization.
Certifications, Experience, and Education: - Certifications: None required
- Experience: 10+ years of progressive experience in facilities or operations management, preferably in retail or multi-site environments with at least 3-5 years of leadership experience
- Education: Bachelor's degree in Facilities Management, Engineering, Business or related field of study; Master's preferred
Location & Work Availability: This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina. Up to 15% overnight travel within the US markets is required.
Benefits Summary: We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: https://jobs.advanceautoparts.com/us/en/benefits
