Requisition ID: 925946
Store #: K00156 LC Store Ops Field US
Position:Full-Time
Total Rewards: Benefits/Incentive InformationGENERAL FUNCTION The Brand Eye Care Director provides leadership and support to the employee and sublease ODs to grow practice through increase of eye exams. The ECD leads the delivery of a great eye care experience and continual exam growth through consistent and effective communication of the brand standards and patient needs. Works with OD Recruiters and field team to source, attract and retain high performing doctors, ultimately responsible for ensuring adequate eye care availability to meet patient demand. The Brand Eye Care Director is also responsible for the ongoing assessment of performance, and the continuous development of the doctor, and motivation to ensure retention.
MAJOR DUTIES AND RESPONSIBILITIES- Responsible to increase exam count, patient retention and OD NPS; accomplished by coaching and influencing OD's and their teams to deliver the patient expectations and coaching and developing Regional Managers to do the same
- Partner with Zone/Territory Leader to ensure all Regional and Store Managers are engaged in collaborating and building relationships with their OD's to impact the overall business results of increased exams, retention and OD NPS
- Responsible to partner with EC Recruiting, to ensure appropriate focus given so there are no stores without a sublease doctor covering the location, and no dark days that require coverage to serve needs of the patients
- Responsible for the correct levels of day to day utilization to ensure the patients are able to be seen when convenient to them
- Responsible to ensure that all on-boarding activities have been completed by respective teams accountable
- Responsible to ensure alignment with brand field leaders, measuring and developing Regional Managers on result gaps within the OD business KPI's and collaborate to build action plans to increase performance of the location
- Support, deploy & execute brand and eye care initiatives, ensuring there is zero variance in execution and experience by the patient
- Establish effective relationships & collaborations with other departments (Eye Care COE, Marketing, Fleet, Legal, Finance, etc.) to address key business issues & opportunities
- Maintain knowledge of state regulatory requirements for optometric practice. Stay abreast of any pending rule changes or legislation, and partner with Luxottica Retail's legal and regulatory services department accordingly
- Ensure that all stores/doctors are in compliance with company, HIPAA, PIPEDA, and other privacy policies
- Keep track of upcoming lease renewals and ensure the timely completion and submission of all necessary forms/documents related to changes in lease terms
BASIC QUALIFICATIONS- BA/BS in business, health care or related field
- 10+ years of multi-unit responsibility for physician or optometric practice management, Franchising, subleasing/contracting responsibility for optical company, ophthalmology group, practice-management company or health care/ophthalmic goods and services vendor, or similar experience
- Key competencies: Business Acumen, Networking & Attracting Top Talent, Strategic Thinking, Critical Thinking and Engagement
- 75% travel
PREFERRED QUALIFICATIONS- OD degree; licensed to practice optometry in a state where brand does business
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
