Experienced Field Service Technician- Surface Mining Equipment

Wagner Equipment Co.

$76K — $109K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or GED required
  • 5+ years repairing heavy equipment, preferably Caterpillar
  • 3+ years diagnosing and repairing highway trucks
  • 3+ years of experience with mining equipment operations
  • Valid Class B CDL required
  • MSHA Certification or ability to obtain before hire
  • Proficiency with Caterpillar diagnostic software (CAT ET, SIS, STW)
  • 3+ years in customer service roles

Responsibilities

  • Independently diagnose and repair Caterpillar equipment at mine sites
  • Read and interpret electrical and hydraulic schematics for repairs
  • Utilize Caterpillar software tools for diagnostics and service documentation
  • Communicate repair status and recommendations to customers and teams
  • Maintain service reports and inspection logs
  • Ensure safety practices and compliance with MSHA and OSHA regulations
  • Mentor junior technicians and support their development

Benefits

  • $3,000 sign-on bonus for qualified candidates
  • Work Monday-Friday, 6:00 AM - 5:00 PM with potential for overtime
  • Dynamic work environment with travel up to 75%
  • Opportunity to work independently in a field setting
  • Engagement with a team that values safety and quality
Full Job Description
** $3,000 SIGN ON-BONUS AVAILABLE TO QUALIFIED CANDIDATES **

The Surface Mining Equipment Technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site in a manner that reflects the company's vision of working as "One Professional Team."

Location: American Gypsum Mine
Pay Range: $36.50-$52.60 per hour

Pay rate is dependent on education and experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Independently diagnose, troubleshoot, and repair Caterpillar equipment at the mine site
  • Read and interpret electrical and hydraulic schematics to ensure accurate repairs
  • Use Caterpillar software systems (ET, SIS, STW) to complete diagnostics and service documentation
  • Communicate effectively with customers and internal teams regarding repair status, recommendations, and warranty determinations
  • Maintain accurate, legible service reports and daily truck and crane inspection logs
  • Ensure proper safety practices and compliance with MSHA and OSHA regulations
  • Maintain all tooling and equipment in a safe and operational condition
  • Safely operate and drive service truck (Class A CDL required)
  • Support and mentor junior technicians as needed
  • Work schedule is Monday-Friday, 6:00 AM - 5:00 PM; hours may vary depending on customer needs. Overtime is expected and may be frequent.
  • Travel up to 75% may be required based on job needs
  • Other duties as assigned by manager


Required Education and Experience:

  • High School Diploma or GED
  • 5+ years of experience working on heavy equipment (Caterpillar preferred)
  • 3+ years of experience performing diagnostics and repairs on highway trucks
  • 3+ years of experience working on mining equipment such as mills, and crushing and screening systems
  • Valid Class B Commercial Driver's License (CDL) - Required
  • MSHA Certification (or ability to obtain prior to hire)
  • Completion of CAT-specific courses or equivalent technical training
  • Proficient with diagnostic software tools: CAT ET, SIS Web, and STW
  • 3+ years of customer service experience
  • Basic proficiency with Microsoft Outlook and DBS
  • Must be a resident of the Gypsum area or willing to relocate


Core Competencies:

  • Strong knowledge of CAT equipment, diagnostics, and repair procedures
  • Ability to work independently with minimal supervision in a field environment
  • Excellent problem-solving and organizational skills
  • Clear and professional communication skills, both written and verbal
  • High regard for safety and quality standards


Physical Demands & Competencies:

  • Standing, walking, talking, sitting, use of hands & hearing
  • Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
  • Safety & Product Knowledge
  • Ascending or descending ladders, stairs, etc.
  • Heavy work that includes lifting and/or moving objects up to 100 pounds or more
  • Intermediate Knowledge of DBS
  • Intermediate Knowledge of ET/SIS/SIS Web/STW
  • Ability to work independently with little or no direction
  • Well-rounded knowledge of CAT equipment


Work Environment:

  • Noise: Loud
  • Indoors and Outdoors


Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

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