Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As an Experience Design, Vice President in Auto Lending, you will lead and manage a small design team and help shape the design strategy and experience roadmap across key auto lending journeys. In this role, you will lead strategically important initiatives, drive innovation solutions to complex problems, and collaborate with partners across the organization.  Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities

• Partner with Product, Tech, Data, Risk/Legal/Compliance, and Marketing to shape the experience strategy and quarterly roadmap, balancing customer outcomes, business goals, and delivery constraints
• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills

• People leadership and experience leading a small cross-functional design pod (UX + content), including setting clear expectations, running effective critiques, coaching, and developing talent through timely, actionable feedback
• Demonstrated ability to define experience strategy and roadmap for a product area, including synthesizing inputs (user needs, business goals, constraints), writing/aligning on a point of view, and driving prioritized delivery outcomes
• Strong cross-functional leadership with Product, Engineering, Data/Analytics, Operations, and Risk/Legal/Compliance—facilitating decisions, aligning stakeholders on tradeoffs, and unblocking execution without formal authority
• Advanced capability in end-to-end narrative strategy (information hierarchy, content structure, journey coherence), producing customer-ready experiences that make complex lending concepts easy to understand and act on
• Experience applying and evolving design systems and governance (patterns, standards, voice guidance, taxonomy/content models), improving consistency and quality across surfaces through measured iteration and adoption routines