JP Morgan Chase & Co.

Experience Design Senior Associate

JP Morgan Chase & Co. • $100K — $140K *
Palo Alto, CA 94304In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in user experience design or equivalent role with a focus on digital products.
  • Proficiency in creating visually appealing designs using tools like Figma, Sketch, or Adobe Creative Suite.
  • Experience optimizing user experiences across web and mobile platforms.
  • Strong capability in interpreting complex data into actionable insights.
  • Knowledge of inclusive design principles and accessibility guidelines for creating digital experiences.

Responsibilities

  • Design and develop elegant, user-centered solutions while ensuring consistency across platforms.
  • Create user-centric designs using advanced information architecture and storyboarding.
  • Conduct analyses using data to inform design choices and decision-making processes.
  • Integrate inclusive design principles and accessibility standards in product development.
  • Adopt an iterative design approach and utilize user feedback for ongoing improvements.
  • Analyze market trends and user behavior to guide strategic design decisions.

Benefits

  • Collaborative work environment with cross-functional teams.
  • Opportunity to shape user experiences in the financial services sector.
  • Access to advanced design tools and methodologies.
  • Continuous learning and professional development opportunities.
  • Ability to impact user satisfaction and business goals in a leading financial institution.
Full Job Description
Job Description

As an Experience Design Senior Associate in Commercial & Investment Bank (CIB) Payments, you will contribute to innovative experience design by blending user needs with business goals in the dynamic environment of financial services. You will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, you will create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, you will align user needs with business goals. Your strong understanding of the financial services industry and JPMorganChase IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities
  • Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
  • Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
  • Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
  • Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
  • Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
  • Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills
  • 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
  • Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
  • Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
  • Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
  • Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills
  • 2-4 years of experience shipping enterprise/B2B customer-facing experiences; financial services, payments, treasury, or other regulated domain experience preferred
  • Experience designing for entitlements/roles and approvals (e.g., maker/checker, dual approval, limits) and creating transparent, audit-friendly interfaces
  • Familiarity with payments concepts such as payees/beneficiaries, templates, scheduling, cutoffs, fees, statuses, returns/repairs and translating them into clear UX
  • Experience working with design systems at scale, applying components consistently and contributing improvements with governance and accessibility in mind; working knowledge of WCAG 2.1+ preferred
  • Metrics-oriented mindset: experience partnering on or using signals like completion rate, drop-off, error/repair rate, approval cycle time, and self-serve success to guide iteration
  • Interest in leveraging AI-enabled tools and capabilities to enhance design workflows and/or inform user experiences (e.g., using AI to accelerate exploration, prototyping, content iteration, or insight synthesis), with a strong focus on responsible and user-centered application
  • Experience partnering effectively with cross-functional teams (Product, Engineering, Analytics, Operations, Risk/Controls) to ship compliant, high-trust experiences in a regulated environment


About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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