ALL ABOUT GENERAL MERCHANDISE 

Experts of operations, process and efficiency who enable a consistent experience for all of our guests.   

Teams in General Merchandise (GM) and Food & Beverage (F&B) prioritize guest experience while blending completion of tasks that ensure product is fresh, available and easy to shop – replenishment, pricing and signing, setting, and maintaining the sales floor and the backroom. The GM and F&B teams also execute inbound, outbound, and fulfillment responsibilities.   

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise & Food Sales Executive Team Leader can provide you with the skills and experience of: 

• Guest service fundamentals and experience building and managing a guest-first culture on your team 

• Retail business fundamentals, including: department sales trends, inventory management, freshness and quality, guest shopping patterns, pricing and promotions strategies 

• Leading a team, setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals 

• Knowledge of the competition; leveraging insights to drive business objectives 

• Managing team leaders and creating business specific strategies and goals, coaching and training to build a team of talented experts.  

• Recruiting, selecting and talent management of hourly team members and leaders 

As a General Merchandise & Food Sales Executive Team Leader, no two days are ever the same, but a typical day most likely will include the following responsibilities: 

• Consistently delivers guest experience commitments 

• Holds TLs accountable to deliver exceptional guest experiences through consistent accountability, team development, training and recognition. 

• Celebrates outstanding guest experiences across teams and ensures recognition is consistent and meaningful. 

• Reviews area guest, financial, and team metrics toidentifygaps and understand team behaviors.

• Celebrates wins, sets clear priorities, and leads actions that drive results and enhance the guest experience.

• Partners across teams to create an easy,inspiringand friendly guest experience.

• Oversee all GM & Food backroom and sales floor areas, review all reporting toidentifygaps and develop a plan to resolve including completion validation.

• Build a team to lead the executionofdaily/weekly workload to deliver on department and store sales goals and guest engagement, including:merchandising, signing,settingand updating merchandise salesfloordisplays, sampling,receiving products,restocking shelves, organizing backrooms,and price change for GM & Food areas.

• Drive total store sales,demonstratehow you, your team and your departments contribute to andimpact total store profitability.

• Model creating a welcoming experience by greeting guests, acknowledging when guests needassistanceand thanking them for choosing Target

• Assess,Plan,andvalidatebest practices to determineoperational opportunitieseducating your team on gaps to addressvia team onboarding, learning, and requiredtrainings. 

• Manage Food&Beverage business, food services (if applicable), and alcohol sales.

• Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable)and assess reporting in fulfillment to identify gaps and assist to develop a plan. 

• Develop a strategy and utilize your workload planning tools to complete all scheduled workload ensuring yourareasareguest ready at all times.

• Conduct regular check-ins with your team toguideappropriatecompletionof tasks and workloadgiven resources and priorities.

• Drive a culture centered in food safety; train,validateand coach team to deliver proper execution on all food safety standards and cleaning routines.

• Lead the development of partnerships with vendors to ensure clear expectations areestablishedand brand standards are met.

• Lead the understanding of how operational procedures, likemerchandise set-up, product capacities andsalesfloorquantities impact shortage, profitability, instore replenishment, inventoryand pricing accuracy including adherence to regulatory compliance.

• Lead prioritization and conduct regular check-ins with your team to guideappropriate completionof tasks andworkload given resources and priorities.

• Know andassess thecompetition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests.

• Manage a consistent experience for our guests by ensuring product is in stock, fresh, available, food safe, and accurately priced and signed on the sales floor with minimal disruption to the guest.

• Assess all GMandFood & Beveragebackroom and sales floor areas, walk Food & Beverage Standards to assess priorities in food and review GM/Food reporting toidentifygaps and develop a plan to resolve.

• Anticipate short-term and long-term staffing needs and manage talent planning and recruitment.

• Establishandmaintaina culture of accountability through clear expectations and performance management.

• Demonstrateinclusivity by valuing diverse voices and approaches, being authentic and respectful, and creatingequitableexperiences.

• Demonstrate a culture of ethical conduct, following all Target policies and safety procedures, adhere to role-specific guidelines (e.g., food safety, pricing), and helpmaintaina safe, compliant workplace by reporting and correcting hazards,lead and hold the team accountable to work in the same way.

• Lead an instore security culture by focusing on deterrence,responseand resolution in order toimprove physical security processes.

• Lead merchandise protection strategies across the total store