Executive DirectorYour Role:As the
Executive Director, your role includes providing strategic and operational leadership to ensure exceptional service, financial performance, and a vibrant community culture. You will represent the community externally, foster collaboration internally, and lead by example through clear communication, accountability, and compassionate leadership.
Position Highlights:- Status: FULL TIME
- Schedule: Traditional leadership workweek with flexibility required based on business and operational needs that includes Manager on Duty hours as well as on call for emergency situations
- Location: 1175 Professional BLVD, Hagerstown, MD 21740
- Rate of Pay: $97k Annually
- Travel: 0%
What You'll Do:Operational Leadership
- Oversee day-to-day operations across all departments to ensure efficiency, compliance, and alignment with budgeted goals
- Ensure compliance with all federal, state, and local regulations, as well as organizational and ownership standards
- Maintain full responsibility for community financials, budgets, and operational performance metrics
- Drive achievement of NOI, occupancy, and resident engagement targets
- Monitor and manage operating costs, labor, and collections in alignment with financial expectations
Customer-Focused Culture
- Champion a resident-centered model of care that prioritizes service, dignity, and engagement
- Foster a supportive environment for residents, families, and team members alike
- Support all program areas-clinical, memory care, dining, and life enrichment-with functional oversight
- Hold regular Town Hall and/or Resident Council meetings, and ensure family communications and care plan reviews are consistent
Team & Talent Development
- Provide visible leadership to department heads and community team members
- Hire, train, develop, and coach staff to achieve high performance and job satisfaction
- Implement policies and procedures that promote compliance, accountability, and professional growth
- Support an inclusive, collaborative, and performance-driven work culture
Business Development & Sales Strategy
- Partner with the sales team to drive occupancy and maximize top-line revenue
- Contribute to pricing strategy and evaluate local market trends to maintain competitive positioning
- Cultivate and maintain relationships within the community to support lead generation and referrals
- Lead external business development strategy with clear accountabilities and measurable outcomes
Assisted Living / Memory Care (as applicable)
- Ensure compliance with state AL/MC regulations, policies, and resident documentation
- Lead monthly "at-risk" meetings and family engagement efforts
- Oversee specialized programming (e.g., SHINE4 Memory Care) to ensure effectiveness
- Ensure wellness and care plans are properly implemented and tracked
Qualifications:- Bachelor's degree in Business Administration, Healthcare Administration, Hospitality, or related field preferred; degree required in lieu of active state-specific Administrator licensure/certification for Maryland candidates
- Minimum 3 years of leadership or management experience required, including operational oversight, financial management, team leadership, and customer/client service
- Executive Director, senior living, healthcare, hospitality, multi-site, or comparable operational leadership experience preferred
- State-specific Administrator License/Certification required. Maryland-specific: Candidates who do not currently hold an Assisted Living Administrator license may still be considered if enrolled in a Department-approved manager training program within 6 months of employment, in accordance with state regulations. Company-sponsored licensing support available.
- Demonstrated success in operational leadership, occupancy/census growth, financial performance, and team development preferred
- Strong leadership, communication, problem-solving, and decision-making skills required
- Experience with Medicaid programs a plus, depending on community/state requirements
- Participation in rotating on-call schedule and Manager on Duty (MOD) evening/weekend coverage required
Benefits You'll EnjoyFor eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP).
JOB CODE: 1007186 
