Job Description:The Executive Director will lead Calgary Community Services, overseeing a large, complex, multi-site social services operation that includes shelter, housing, and community programming.
This role provides senior leadership across all programs, operations, and services-ensuring alignment with The Salvation Army's mission, values, and regulatory requirements. The Executive Director II is responsible for driving operational excellence, advancing innovation, and ensuring high-quality service delivery in a dynamic and demanding environment.
Key Responsibilities- Lead and oversee a large, multi-site social services operation through senior leaders and cross-functional teams
- Provide strategic direction and vision for program delivery, organizational standards, and evaluation frameworks
- Lead senior managers and directors, ensuring alignment, accountability, and performance across all service areas
- Drive continuous program improvement, innovation, and mission alignment across multiple service lines
- Manage and support innovation initiatives, including oversight of funding programs and scalable projects
- Ensure compliance with organizational policies, standards, and legislative requirements
- Partner with internal functions (HR, Audit, Risk, IT) to strengthen systems, governance, and performance
- Oversee data, performance metrics, and evaluation processes to enhance service delivery outcomes
- Manage budgets, monitor expenditures, and provide financial oversight and strategic input
- Lead cross-functional and ad hoc initiatives that improve organizational capacity and impact
Leadership & Stakeholder Engagement - Serve as a highly visible, hands-on, and responsive leader in a complex and fast-paced environment
- Build and maintain strong relationships with community partners, government agencies, funders, and stakeholders
- Lead external partnerships at a strategic level, ensuring collaboration to support clients and services
- Navigate and lead within complex shelter and community services environments, including working with vulnerable populations
- Represent the organization externally, including media and community engagement
Qualifications Education & Certifications - Bachelor's degree (Master's preferred) in a related field
- Relevant certifications (e.g., First Aid/CPR, Mental Health First Aid) or willingness to obtain
Experience - 10+ years of progressive leadership experience in social services or a related sector
- Proven experience leading large-scale, multi-site, complex operations
- Demonstrated success in leading through leaders (senior managers/directors)
- Strong experience working within community services, shelter systems, or similar environments
Key Skills & Competencies - Strategic and operational leadership in complex organizations
- Strong stakeholder management and partnership-building capabilities
- Ability to operate effectively in high-pressure, mission-driven environments
- Financial acumen and experience managing budgets and resources
- Exceptional communication, influencing, and problem-solving skills
- High integrity, professionalism, and cultural sensitivity
- Ability to balance hands-on execution with strategic leadership
Working Environment - Office-based with regular presence across multiple sites in Calgary
- Exposure to dynamic environments, including shelters and community services supporting vulnerable populations
- Requires resilience, adaptability, and ability to manage competing priorities in a demanding setting
Compensation: The target hiring range for this position is $139,241.88 to $174,052.36 with a maximum of $208,862.83.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
