Schedule:

Full time

Shift:

Day (United States of America)

Address:

480 W Central Pkwy

City:

Altamonte Springs

State:

Florida

Postal Code:

32714

Job Description:

Schedule: Monday-Friday. Due to the 24-hour nature of hospice care, this position requires availability and responsiveness beyond regular business hours, including evenings, weekends, holidays, and participation in on-call coverage as needed to ensure continuous patient and family support.

Location: Florida Region of our AdventHealth Hospice. Main office location is Altamonte Springs.

Monitors schedules to maximize operating revenue and improve patient satisfaction. Serves as a positive role model by encouraging teamwork and cooperation among staff. Manages daily productivity and operations, ensuring efficient workflow and high-quality service. Oversees staff performance, providing guidance, support, and conflict resolution as needed. Coordinates activities and prioritizes tasks to optimize department operations. Participates in staff orientation, education, and competency development activities. Attends, leads, and facilitates staff meetings to ensure effective communication and collaboration. Ensures compliance with all regulatory and safety standards and protocols. Develops and implements strategies to enhance patient satisfaction and operational efficiency. Collaborates with other departments to ensure seamless patient care and service delivery. Analyzes operational data to identify areas for improvement and implement corrective actions. Other duties as assigned.

Knowledge, Skills, and Abilities:
• Broad knowledge of Hospice care models and operational models [Required]• Knowledge and experience in the regulatory and compliance requirements for Hospice care set by CMS and other appropriately appointed local, state, federal bodies. [Required]• Skilled in providing age appropriate education and patient care by interacting positively with patients, families, staff, physicians and the community [Required]• Knowledge of healthcare as well as current and future healthcare trends [Required]• Skills such as conflict management and decisiveness, team-centered leadership, listening and negotiation skills, political astuteness, flexible thinking, presentation skills, results-oriented and strategic vision, budget and finance understanding, excellent personal, reasoning, and effective oral and written communication skills, physician relationships [Required]• Strong communication, collaboration, and conflict resolution skills, including team-centered leadership and facilitation [Required]• Maintains the confidentiality of patients, physicians, and department information with no infractions [Required]• Aptitude for critical thinking, decision making, and managing competing priorities [Required]• Leadership skills providing the ability to interact appropriately with all other departments regarding care management and illness adjustment issues [Required]• Skilled in self-direction and organization. Effective decision-making skills with minimal supervision [Required]• Ability to work in a diverse, matrix-management environment to achieve organizational goals. Refined presentation competencies and executive level communication capability [Required]• Proficient in use of computer software, particularly Microsoft Office (Outlook, Word, Excel, Power Point) and various applicable software platforms [Required]• Excellent interpersonal and facilitation skills. [Required]• Ability to work well with others using tact and diplomacy [Required]• Ability to multi-task and work independently; comfortable handling ambiguous situations. [Required]• Ability to organize, delegate, and establish meaningful goals; establish effective working relationships with leaders, physicians, and employees [Required]• Ability to develop leadership competencies in others. [Required]
Education:
• Bachelor's [Required]• Master's [Preferred]
Field of Study:
• in business, healthcare administration or related field
• in Business Administration, Healthcare Administration, or related field

Work Experience:
• 5+ healthcare management experience atleast two (2) in hospice [Required]• 7+ healthcare experience [Required]• Financial management experience [Preferred]• Formal Process Improvement Training [Preferred]• Program administration or development experience [Preferred]• Project management experience [Preferred]
Additional Information:
• N/A

Licenses and Certifications:
• Basic Life Support - CPR Cert (BLS) [Required]• Driver's License (DL) [Required]• Auto Insurance (AL) [Required]• Certified Hospice and Palliative Nurse (CHPN) [Preferred]• Registered Nurse (RN) [Required]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$127,310.90 - $236,789.66