Executive Director - Operations (Springfield Community Critical Access)

Mercy

$100K — $130K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma with Bachelor's Degree or equivalent experience.
  • Five years of healthcare leadership experience or ten years without a degree in healthcare leadership.
  • Strong verbal and written communication skills.
  • Self-motivated with the ability to meet deadlines and organize effectively.
  • Experience analyzing balance sheets and managing accounts receivable.

Responsibilities

  • Oversee Primary Care, Surgery, and Medical Specialty operations in Mercy Clinic.
  • Enhance patient, physician, and co-worker satisfaction.
  • Drive business growth and development initiatives.
  • Monitor financial performance and present to physicians and managers.
  • Engage in strategic operations for regional hospitals and market development.
  • Ensure patient safety, risk management, and compliance across operations.
  • Participate in system-wide committees and community integration.

Benefits

  • Opportunity for professional growth and development.
  • Engagement with community services.
  • Supportive team environment emphasizing Mercy values.
  • Flexibility with travel to various clinic locations.
  • No required licensure, promoting accessibility to qualified candidates.
Full Job Description
Overview Accountable for Primary Care, Surgery, Medical Specialty and hospital-based operations within Mercy Clinic with specific emphasis to be placed on patient satisfaction, physician satisfaction, co-worker satisfaction, business growth and development, and quality. Responsible for the financial performance of offices and the presentation of financials to physicians & managers. Also responsible for strategic operations and initiatives within Mercy Clinic such as regional hospitals, market development, relations, Clinic acquisitions and development, patient safety, risk management and compliance. Also serves on system wide committees and task forces as assigned. Position requires the ability to communicate effectively with physicians, senior management, and co-workers. Position will require travel on a daily basis to clinic locations. Must be a self-starter and able to work independently. This person will take an active role in the communities in which they service. The incumbent in this position shall integrate the Mercy Values of Dignity, Justice, Service, Excellence and Stewardship into his/her management style. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Education: HS diploma and Bachelor's Degree or equivalent experience in lieu of degree, as outlined below. Licensure: None required. Experience: Five (5) years of healthcare leadership experience for those meeting degree requirements. In lieu of degree, 10 years of leadership experience in an applicable healthcare setting. Certifications: None required. Other: Skills, Knowledge, and Abilities: Strong verbal and written communication skills. Ability to communicate clearly and establish and maintain working relationships with physicians, staff and the public. Ability to organize. Able to meet deadlines. Self-motivated. Ability to analyze balance sheets and income statements. Experience in managing accounts receivable. Working knowledge of CLIA, OSHA, NCQA and other accrediting bodies. Working Conditions, Mental and Physical Requirements: Travel. Preferred Education: Preferred Master's degree

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